Merlin Housing Society and Raglan Housing Association have both signed with CarelineUK for the provision of personal alarm monitoring. CarelineUK’s three-year deal with Merlin will cover more than 2,000 telecare users and the Raglan contract will cover 2,400 users.
Customer Management
Complaints drop by 85% at Accent Peerless with Jabbakam
A new web-based CMTV (community-monitored TV) system from Jabbakam has been used by Surrey-based Accent Peerless since October 2011 to combat anti-social behaviour. The Jabbakam system, which cost just £1,250, is intended to replace traditional CCTV with a social media-friendly surveillance system which is as simple to use as Facebook. Jabbakam provides real-time images, historical…
Complaints drop by 85% at Accent Peerless with JabbakamRead More →
Salix adopts First Adapt’s ‘100 Questions Knowledge Map’
Salford-based Salix Homes is set to improve customer service with its planned adoption early this year of First Adapt’s 100 Questions Knowledge Map system. This works on a question and answer basis by taking the questions most often asked by tenants and turning them into a series of highly visual and intuitive knowledge maps. With…
Salix adopts First Adapt’s ‘100 Questions Knowledge Map’Read More →
Adactus Housing outsources contact centre support to mplcontact
Adactus Housing Association went live in November 2011 with outsourced contact centre support for out-of-hours services to tenants, with the service provided by mplcontact, a division of Message Pad. Adactus estimates that the contract value is between £10,000 and £40,000 per year, depending on tenant demand. mplcontact will provide support to Adactus’s 25,000 tenants by…
Adactus Housing outsources contact centre support to mplcontactRead More →
Sovereign chosen for West Kent customer access strategy
West Kent Housing Association has been working with Sovereign Business Integration to develop and deliver an ‘It’s Your Call’ customer access strategy as well as developing a three-year ICT plan. Deborah White, housing and communities director, West Kent Housing Association, said, “Opening up alternative communication channels with our customers is important – although around 80…
Sovereign chosen for West Kent customer access strategyRead More →
Richmond Housing achieves two-hour repair slots
Richmond Housing Partnership has reported that it is the first housing association in the UK to give tenants the ability to book two-hour repair appointments online, following the launch of the Microsoft Dynamics-based system in October 2011. Using web services technology, customers can now book a specific arrival slot for a repairs operative rather than…
Richmond Housing achieves two-hour repair slotsRead More →
