Adactus Housing Association has signed a three-year contract with mplcontact for a new out of hours call centre service for tenant queries, repairs and emergencies as well as for lone worker support. The new overnight and weekend service is underpinned by mplcontact’s network of six fully-staffed UK call centres. The technology, training and call centre…
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Customer Management
Profiling for targeted service delivery
Suppliers to the public sector are all used to the usual March/April flurry of customer activity – using up the ‘leftovers’ in the old budget or getting on with long-awaited projects as soon as the new budget is available. But this year, suppliers have been experiencing even more interest than usual. There seems to be…
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The rise of the contact centre
The challenges of the contact centre are growing and customers are quite rightly demanding more from their inbound services. The landscape has changed with the advent of IP-based telephony which has allowed the development of many new advanced applications that will support this renaissance. The contact centre is often the gateway into the housing provider…
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Paragon installs Alcatel-Lucent comms infrastructure
Alcatel-Lucent Enterprise and South West Communications Group are in the process of implementing a new £100,000 converged communications infrastructure at Paragon Community Housing Group’s two main sites in Surrey and Middlesex. The new system is intended to improve both external tenant interactions and internal communications within the group. The main areas for improvement through the…
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Civica wins £300k CRM & EDM contract from WPH
Wirral Partnership Homes has awarded Civica a five-year, £300,000 contract for the implementation of an integrated customer relationship management, electronic document management and workflow system. As part of WPH’s ‘2020 corporate vision’, the new Civica system is intended to transform front-line services by creating common business processes and enabling all staff to access and manage…
Civica wins £300k CRM & EDM contract from WPHRead More →
Halton Housing launches its own app
Halton Housing Trust has launched a smartphone app that lets customers provide details of necessary repairs, report anti-social behaviour, and check their tenancy details and repairs history. The app also links to the Allpay app which means that customers can pay their rent using their smartphone. Halton Housing’s app is available for all Android phones…
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