The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on until later and the flat is icy cold. In these and countless other…
Helping residents to help themselvesRead More →
Customer Management
Embracing social media in housing
It is well known that technology is always promising world-changing developments just around the corner. However, in the case of social media, its reality does seem to be living up to its hype. A week hardly goes by without social media being the conduit for a breaking news story, outing a celebrity scandal or even…
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Arena releases community regeneration module
Arena Partnership has released a community regeneration module for its Tracker tenant communications system. The new module allows housing providers to manage all aspects their community regeneration projects including setting both financial and participation targets. Costs and resource usage can be recorded along with staff, agency and participant engagement. Liverpool-based Riverside Housing was closely involved…
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Network Resource Group launches myHA portal
Network Resource Group has developed a portal that allows housing providers and their tenants to manage their rent and repairs online, as well as maintaining the accuracy of their existing data. NRG’s myHA service is intended to make it easier for tenants to access the latest information on rent, repairs and other services around the…
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Linc-Cymru’s Omniledger MyTenancy portal
Cardiff-based Linc-Cymru Housing Association has chosen Omniledger’s MyTenancy portal to give its tenants online access to their rent statements and repairs information, as well as to support its digital inclusion campaign. The new system is expected to be live by the end of 2011 as part of a three-year contract which includes Omniledger managing tenants’…
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Facebook self-service with South Liverpool & Orchard
Having developed a customer self-service portal with Orchard Information Systems for its tenants in October 2010, South Liverpool Homes is about to extend the service via a dedicated Facebook ‘app’. The original portal gives customers access to information and services such as rent accounts, repair requests and personal information, and integrates in real-time with SLH’s…
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