Liquid Voice has released Liquid Speech Analytics which makes it easier for housing providers to identify specific information such as words and phrases buried in their growing volumes of call recordings. Liquid Speech Analytics, which can be integrated with housing providers’ existing call-recording systems, can rapidly and intelligently interrogate call recordings, making it suitable for…
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Customer Management
Emerald smartphone ‘app’ for repairs & CBL
Emerald Design, a Manchester-based developer of smartphone ‘apps’, has released Habitapp, a multi-module app for the housing sector covering repairs reporting, choice-based lettings, job searches, surveys, rent payments and landlord newsfeeds. Habitapp is available on both the Android and iPhone platforms and can be linked to any existing back-office system. Mosscare Housing Group launched the…
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Guardian24 chosen for ‘Lone Worker from Orange’ service
Telecommunications provider Orange has chosen Guardian24 as its partner for its new ‘Lone Worker from Orange’ safety solution. Using Guardian24’s device-neutral technology, ‘Lone Worker from Orange’ can be used on a variety of hand-held devices and customers can choose tailored service plans to suit individual employees. Key features of the system include a discreet panic…
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Dev launches all-in-one customer service system
Dev, an internet systems developer with over ten years’ experience in housing, has just released Locate, a new web-based customer services system for tenants and housing providers. Locate includes a nationwide mutual exchange scheme that uses an intelligent linking engine (LEX) to increase successful exchange matching, a repairs and issues reporting tool, and a tenant…
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Britannic telephony at Worthing Homes
Worthing Homes has retained its incumbent telephony supplier following Britannic Technologies’ successful implementation of a new Mitel-based infrastructure. The system went live in January 2011. Following a ‘mystery shopper’ exercise to measure customer satisfaction, Worthing Homes realised that its 10-year old system wasn’t providing the functionality nor the reporting needed. An independent review suggested that…
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Helping residents to help themselves
The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on until later and the flat is icy cold. In these and countless other…
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