Innovative telecare at Hanover Scotland with Community Network Hanover (Scotland) Housing Association is using Community Network’s teleconferencing technology to provide ‘befriending groups’ for its elderly residents. The project which began in April 2011 is costing £1,000 for its 12-month duration. Hanover has been using telecare for its residents for over a decade and while it…
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Customer Management
LHA-ASRA’s online feedback with QuestBack
Having committed to achieving 90 per cent customer satisfaction by 2014, LHA-ASRA is using QuestBack’s feedback tool to monitor and analyse tenants’ needs through a number of tenant surveys on its services, such as each time a repair is completed. Paul Trainor, group head of performance management, LHA-ASRA, said, “We operate in over 70 UK…
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Capita signs Family Mosaic and Worcestershire & Luton councils
Family Mosaic, Worcestershire County Council and Luton Borough Council have each recently signed contracts with Capita Software Services for Capita Support. The Capita Support system makes it easier and faster for organisations to assess people’s needs and refer them to the right services, particular for the most vulnerable. Paper-based forms can be mapped to Capita…
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Sovereign Kingfisher slashes repair times by 75% with Mitie
Mitie has developed a bespoke appointment system and redesigned the repairs workflow for Sovereign Kingfisher. Since the adoption of the new system, waiting times for repairs have been cut by 75 per cent and live job orders reduced by over 60 per cent across Sovereign Kingfisher’s 8,000 properties in Hampshire. Four large plasma screens in…
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Sovereign scores again with Magna
Magna Housing Group is using Sovereign Business Integration to deliver advice and a proactive improvement programme for its responsive repairs system covering Magna’s 8,000+ properties. This follows Sovereign’s 2010 project which reviewed Magna’s income management processes. David Block, group head of IT, Magna Housing Group, said, “Late last year Sovereign reviewed our computerised income management…
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Bedfordshire Pilgrims and L&Q with Optical Record Systems
In common with most housing providers, Bedfordshire Pilgrims Housing Association’s daily postbag comprises hundreds of items, resulting in BPHA housing assistants spending a total of at least 10 hours a day on repetitive tasks such as opening post, inputting data and scanning a combination of letters, application forms, tenants’ information and change of address details….
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