Housing providers face dramatic funding cuts at a time of rising social needs, while calls for the sector to deploy a housing network act as an springboard for those most in need. At Race Online 2012, we see technology as the way to meet these twin imperatives; it allows housing providers to deliver more for…
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Customer Management
Crowd-sourcing with Interact Answers
Interact has just released Interact Answers, a new crowd-sourcing feature within its Interact Intranet product that allows users to post questions on the intranet and receive accurate answers, using Interact Intranet’s intelligence store and the knowledge of other users. Once a user posts a question on the intranet, Interact Answers will try to provide an…
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The real voices of Coastline
Tenants in Cornwall are getting the opportunity to play a starring role in Coastline Housing’s new telephony system, with real customers being invited to provide the voices for Coastline’s greeting messages, menu options and holding messages. Debbie Greenaway, customer service manager, Coastline Housing, said, “Because so many of our customers contact Coastline by phone, we…
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GHA takes Gentoo’s ‘Streetwise’ ASB service
Glasgow Housing Association has recently signed up for Streetwise, Gentoo Group’s web-based anti-social behaviour case management system. The ASB service is scheduled to go live in June 2011 as part of a three-year contract. Developed by Gentoo’s in-house team, based on their own front-line experience of ASB and the IT and business requirements of housing…
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Victory for Serengeti with £65k deal
Victory Housing Trust has completed the first six months of live operations since it launched a new CRM system from Serengeti Systems to improve its tenant call handling processes and performance. All of Victory’s staff, including its chief executive, have been trained and use Serengeti’s H-CRM system. During the first six months of live operations…
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Just Checking partnership for Tunstall
Tunstall has recently added Just Checking to its range of telecare products. Just Checking is a web-based activity monitoring system which uses movement sensors to generate a 24-hour chart of activity of a person living alone in their own home. The Just Checking system helps to ensure that care packages are relevant and cost effective,…
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