Telecommunications provider Orange has chosen Guardian24 as its partner for its new ‘Lone Worker from Orange’ safety solution. Using Guardian24’s device-neutral technology, ‘Lone Worker from Orange’ can be used on a variety of hand-held devices and customers can choose tailored service plans to suit individual employees. Key features of the system include a discreet panic…
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Customer Management
Dev launches all-in-one customer service system
Dev, an internet systems developer with over ten years’ experience in housing, has just released Locate, a new web-based customer services system for tenants and housing providers. Locate includes a nationwide mutual exchange scheme that uses an intelligent linking engine (LEX) to increase successful exchange matching, a repairs and issues reporting tool, and a tenant…
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Britannic telephony at Worthing Homes
Worthing Homes has retained its incumbent telephony supplier following Britannic Technologies’ successful implementation of a new Mitel-based infrastructure. The system went live in January 2011. Following a ‘mystery shopper’ exercise to measure customer satisfaction, Worthing Homes realised that its 10-year old system wasn’t providing the functionality nor the reporting needed. An independent review suggested that…
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Helping residents to help themselves
The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on until later and the flat is icy cold. In these and countless other…
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Embracing social media in housing
It is well known that technology is always promising world-changing developments just around the corner. However, in the case of social media, its reality does seem to be living up to its hype. A week hardly goes by without social media being the conduit for a breaking news story, outing a celebrity scandal or even…
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Arena releases community regeneration module
Arena Partnership has released a community regeneration module for its Tracker tenant communications system. The new module allows housing providers to manage all aspects their community regeneration projects including setting both financial and participation targets. Costs and resource usage can be recorded along with staff, agency and participant engagement. Liverpool-based Riverside Housing was closely involved…
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