Network Resource Group has developed a portal that allows housing providers and their tenants to manage their rent and repairs online, as well as maintaining the accuracy of their existing data. NRG’s myHA service is intended to make it easier for tenants to access the latest information on rent, repairs and other services around the…
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Customer Management
Linc-Cymru’s Omniledger MyTenancy portal
Cardiff-based Linc-Cymru Housing Association has chosen Omniledger’s MyTenancy portal to give its tenants online access to their rent statements and repairs information, as well as to support its digital inclusion campaign. The new system is expected to be live by the end of 2011 as part of a three-year contract which includes Omniledger managing tenants’…
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Facebook self-service with South Liverpool & Orchard
Having developed a customer self-service portal with Orchard Information Systems for its tenants in October 2010, South Liverpool Homes is about to extend the service via a dedicated Facebook ‘app’. The original portal gives customers access to information and services such as rent accounts, repair requests and personal information, and integrates in real-time with SLH’s…
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Innovative telecare at Hanover Scotland with Community Network
Innovative telecare at Hanover Scotland with Community Network Hanover (Scotland) Housing Association is using Community Network’s teleconferencing technology to provide ‘befriending groups’ for its elderly residents. The project which began in April 2011 is costing £1,000 for its 12-month duration. Hanover has been using telecare for its residents for over a decade and while it…
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LHA-ASRA’s online feedback with QuestBack
Having committed to achieving 90 per cent customer satisfaction by 2014, LHA-ASRA is using QuestBack’s feedback tool to monitor and analyse tenants’ needs through a number of tenant surveys on its services, such as each time a repair is completed. Paul Trainor, group head of performance management, LHA-ASRA, said, “We operate in over 70 UK…
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Capita signs Family Mosaic and Worcestershire & Luton councils
Family Mosaic, Worcestershire County Council and Luton Borough Council have each recently signed contracts with Capita Software Services for Capita Support. The Capita Support system makes it easier and faster for organisations to assess people’s needs and refer them to the right services, particular for the most vulnerable. Paper-based forms can be mapped to Capita…
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