Mitie has developed a bespoke appointment system and redesigned the repairs workflow for Sovereign Kingfisher. Since the adoption of the new system, waiting times for repairs have been cut by 75 per cent and live job orders reduced by over 60 per cent across Sovereign Kingfisher’s 8,000 properties in Hampshire. Four large plasma screens in…
Sovereign Kingfisher slashes repair times by 75% with MitieRead More →
Customer Management
Sovereign scores again with Magna
Magna Housing Group is using Sovereign Business Integration to deliver advice and a proactive improvement programme for its responsive repairs system covering Magna’s 8,000+ properties. This follows Sovereign’s 2010 project which reviewed Magna’s income management processes. David Block, group head of IT, Magna Housing Group, said, “Late last year Sovereign reviewed our computerised income management…
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Bedfordshire Pilgrims and L&Q with Optical Record Systems
In common with most housing providers, Bedfordshire Pilgrims Housing Association’s daily postbag comprises hundreds of items, resulting in BPHA housing assistants spending a total of at least 10 hours a day on repetitive tasks such as opening post, inputting data and scanning a combination of letters, application forms, tenants’ information and change of address details….
Bedfordshire Pilgrims and L&Q with Optical Record SystemsRead More →
Think internet first
Housing providers face dramatic funding cuts at a time of rising social needs, while calls for the sector to deploy a housing network act as an springboard for those most in need. At Race Online 2012, we see technology as the way to meet these twin imperatives; it allows housing providers to deliver more for…
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Crowd-sourcing with Interact Answers
Interact has just released Interact Answers, a new crowd-sourcing feature within its Interact Intranet product that allows users to post questions on the intranet and receive accurate answers, using Interact Intranet’s intelligence store and the knowledge of other users. Once a user posts a question on the intranet, Interact Answers will try to provide an…
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The real voices of Coastline
Tenants in Cornwall are getting the opportunity to play a starring role in Coastline Housing’s new telephony system, with real customers being invited to provide the voices for Coastline’s greeting messages, menu options and holding messages. Debbie Greenaway, customer service manager, Coastline Housing, said, “Because so many of our customers contact Coastline by phone, we…
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