Glasgow Housing Association has recently signed up for Streetwise, Gentoo Group’s web-based anti-social behaviour case management system. The ASB service is scheduled to go live in June 2011 as part of a three-year contract. Developed by Gentoo’s in-house team, based on their own front-line experience of ASB and the IT and business requirements of housing…
GHA takes Gentoo’s ‘Streetwise’ ASB serviceRead More →
Customer Management
Victory for Serengeti with £65k deal
Victory Housing Trust has completed the first six months of live operations since it launched a new CRM system from Serengeti Systems to improve its tenant call handling processes and performance. All of Victory’s staff, including its chief executive, have been trained and use Serengeti’s H-CRM system. During the first six months of live operations…
Victory for Serengeti with £65k dealRead More →
Just Checking partnership for Tunstall
Tunstall has recently added Just Checking to its range of telecare products. Just Checking is a web-based activity monitoring system which uses movement sensors to generate a 24-hour chart of activity of a person living alone in their own home. The Just Checking system helps to ensure that care packages are relevant and cost effective,…
Just Checking partnership for TunstallRead More →
Tunstall telecare at Dales Housing
Derbyshire-based Dales Housing is the first organisation in the UK to use Tunstall’s MyAmie personal pendant and Connect home units for 800 residents in supported and sheltered accommodation, replacing an existing hard-wired communal alarm system. Fiona Innes, sheltered and supported manager, Dales Housing said, “As part of our continuing modernisation programme, we wanted to provide…
Tunstall telecare at Dales HousingRead More →
Agent multi-skilling – pipedream or viable strategy to optimise customer service?
In an ideal world, it’s difficult to think of any good reason why you wouldn’t want all of your contact centre agents to be able to handle any customer requirement. The benefits are obvious – no need for an IVR to route callers to a specific team, customer service is improved as callers aren’t bounced…
Agent multi-skilling – pipedream or viable strategy to optimise customer service?Read More →
QuestBack cuts survey times by 70% at Metropolitan Housing
Metropolitan Housing Partnership has reduced the time spent on customer satisfaction surveys by 70 per cent following the introduction of a web-based enterprise feedback management system from QuestBack. The enterprise-level research service is being used by MHP to record and analyse customer feedback on over 10,000 general repairs carried out each year. The QuestBack software…
QuestBack cuts survey times by 70% at Metropolitan HousingRead More →
