Melville Housing Association has added a mutual exchange module from CES as a key part of a recent website upgrade. The CES module uses a map-based search facility to make it easier for tenants to see if there are possible ‘swap’ options in a suitable area. The module also makes it simpler for tenants to…
Melville exchanges with CESRead More →
Customer Management
Tenant portals – supporting your staff & your residents
Many housing providers are being turned on to the benefits of tenant portals. Allowing residents to pay rent and log repairs online can encourage the prompt resolution of issues, free up time for housing staff and aid the improvement of call-response SLAs, but has the full potential of an intelligently-deployed tenant portal been properly explored?…
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Coast & Country’s telecare wins national award
HomeCall, the telecare division of Coast and Country Housing, has received full marks from the telecare industry watchdog following an inspection of its services, which help vulnerable people from across the Tees Valley. The Telecare Services Association (TSA) has given HomeCall its highest accreditation for the second year running, making it the only individual provider…
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CarelineUK’s telecare deal at Plymouth Community Homes
Plymouth Community Homes has appointed CarelineUK to provide telecare response services to its 1,700 homes in the Plymouth area. Telecare devices such as emergency alarm units will let older people and those with disabilities or infirmities contact CarelineUK’s operators 24 hours a day, 365 days a year in the event of a fall, emergency or…
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Trafford Housing’s front-to-back integration with NDL
Customer-service staff at Trafford Housing Trust are now better able to provide a ‘first-time fix’ service to tenants following the introduction of NDL’s AWI integration technology which links information in THT’s front- and back-office systems. The implementation of the NDL technology follows THT’s decision to centralise its customer service activities into a single hub powered…
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Self-service wins from Orchard at Futures and Southern housing groups
Futures Housing Group and Southern Housing Group have both announced the successful introduction of self-service tenant portals from Orchard Information Systems. Amber Valley Housing and Daventry and District Housing, subsidiaries of Futures Housing Group, have launched a tenant self- service portal. The portal is based on the Self Service Portal product from Orchard, AVH’s existing…
Self-service wins from Orchard at Futures and Southern housing groupsRead More →
