Sitehelpdesk.com has recently unveiled CTImonitor, a computer telephony integration (CTI) module that allows users to dial direct from applications and to identify incoming callers. Using customers’ own CTI servers and phone systems, the module has been developed to work with Sitehelpdesk.com’s existing products and integrates with Microsoft Office. It allows the user to recognise incoming…
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Customer Management
RFID keys for Plus Dane residents
Plus Dane’s £6.3 million retirement complex in Cheshire is using RFID fobs and cards from Salto Systems to replace keys to not only make life easier for residents and staff but also to give the housing provider greater access control and auditing. By replacing keys with Mifare cards and fobs for Plus Dane staff and…
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Acceleris is right @home
Sheffield Homes has become the first housing provider to use the @home portal from Acceleris, a marketing and PR agency specialising the housing sector. Developed for Sheffield Homes, the UK’s largest ALMO and responsible for over 40,000 houses in Sheffield, @home is the result of a six-month R&D programme to address the need for digital…
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ShoreTel nets Trident with unified communications
Trident Housing Association has deployed ShoreTel’s Enterprise Contact Centre system to deliver unified communications across its business. With 3000 properties in the Midlands under its management, Trident usually receives 1600 customer calls each week, underscoring the importance of its communications systems. By integrating ShoreTel Enterprise Contact Centre with its Microsoft Dynamics CRM system, all data…
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Accord‘s award-winning Virgin call centre
ccord and Ashram Housing Associations, both part of the Accord Group, have launched an award-winning customer contact centre based on technology from Virgin Media Business, previously known as NTL:Telewest Business. The new Customer First centre has made it easier for tenants in Accord’s 6600 properties across 90 sites to resolve queries about everything from repairs…
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United Welsh texts with Capita
Since 2006, United Welsh has used SMS technology to communicate information about their arrears and details around their 28-day repair requests to its tenants. The system was successful at a certain level, but the communication exchange was fragmented because the complexity of the messages to be conveyed about arrears was not suitable for SMS interaction….
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