Telecare and security systems provider Cirrus has won a five-year installation and maintenance contract with Leicester City Council to provide telecare, warden call systems and access control systems across the council’s 14 sheltered housing schemes. Installation of the Cirrus systems began last month and will cover 450 flats. The council invited tenders through the OJEU…
Cirrus telecare for Leicester’s housingRead More →
Customer Management
Get social with TenantBook
Tenants can now connect and communicate with other tenants and landlords following the launch of TenantBook, a new social media channel similar to the widely-used FaceBook, developed by the Board Development Agency. Using the same structure and range of functionalities as FaceBook, TenantBook is already attracting a growing number of tenant and landlord members who…
Get social with TenantBookRead More →
Self-service kiosks from Allpay & Wincor Nixdorf
In a bid to free up staff at housing providers and local councils from dealing with basic payments and run-of-the-mill information requests, Allpay and Wincor Nixdorf have jointly developed a range of self-service payment and information kiosks. These kiosks will make transactions such as rent and council tax payments easier and more efficient to process….
Self-service kiosks from Allpay & Wincor NixdorfRead More →
Stakeholder management for Orbit & VerseOne
Orbit Group and VerseOne have completed the development of a new ‘stakeholder relationship manager’ system which, unlike typical CRM systems, treats resident and tenants as stakeholders rather than sales prospects. Gemma Fallon, group communications manager, Orbit Group, said, “We previously had numerous databases across the business which were all managed by different teams, weren’t linked…
Stakeholder management for Orbit & VerseOneRead More →
Big Society toolkit from Lagan
Belfast-based Lagan Technologies has developed a ‘Big Society’ toolkit which includes a range of technology tools that enable more effective links between housing providers and local authorities and the communities that they serve by reducing bureaucracy, improving compliance and providing the public with better access to services via mobile applications, social networks and other web…
Big Society toolkit from LaganRead More →
Who cares wins
Maximising the enormous potential value of customer communications requires housing associations to make a step-change from customer ‘service’ into customer ‘care’. The greatest proven benefit of accomplishing this is a tangible boost to your KLOE star rating, as easier and more frequent customer interaction with all your underlying services becomes better enabled. Indeed, there are…
Who cares winsRead More →
