Capita Software Services has been chosen by Swan Housing Group to provide its web-based Capita Support application to give its service users personalised and instant access to housing and support services. The seven-year contract with Capita will enable Swan Housing to give its users access to an end-to-end housing service, including support with the assessment…
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Customer Management
£50,000 VerseOne web for RCT Homes
RCT Homes has signed a £50,000 contract with VerseOne Technologies to deliver a series of web sites and online initiatives to engage with people throughout Rhondda Cynon Taff. Managing 11,000 properties throughout Rhondda Cynon Taff in South Wales, RCT Homes operates as a focus for local regeneration and improvement projects, such as free wi-fi access,…
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Urgent moves for HomeSwapper
HomeSwapper has launched a free urgent moves service (UMS) tool for landlords to help tenants in urgent need of re-housing. The new service is based on HomeSwapper’s existing automated matching service for mutual exchanges. John Carthew, managing director, HomeSwapper, said, “Since the demise of the Homes Mobility Scheme in 2007, there has been no national…
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Liverpool Mutual rated by residents with Voluntas
Voluntas Housing’s Rated By Residents service is being used by Liverpool Mutual Homes to conduct over 400 tenant satisfaction surveys each month in near-real time. Following LMH’s implementation of Rated By Residents in September 2009, tenant satisfaction with its responsive repairs service has increased by 12 per cent and enabled LMH to accurately monitor which…
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Leeds ALMO texts overdue tenants
West North West Homes Leeds (WNWHL) is using text messaging in its fight against rent arrears from tenants in the 21,000 properties it manages as an ALMO on behalf of Leeds City Council. WNWHL’s two-week ‘Can’t pay? Won’t pay?’ campaign was targeted at around 800 tenants with outstanding rent arrears, with text messages used for…
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Wise up with residents’ TV
Arena Media Services has launched Wise-Up TV, a new interactive internet TV channel combining both national and local news for social housing tenants combined with survey and information gathering capabilities. Programmes can be tailored to viewer profiles, and at any stage the viewer can choose to ‘have a say’, which pauses the programme and feeds…
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