City South Manchester Housing Trust is using software from Noriaki to achieve real-time data collection, analysis and reporting when conducting resident surveys. Loaded on PDAs, laptops, tablet PCs or via CSM’s web site, the software enables housing officers to take their questions to their customers’ front door or living room. As soon as they are…
City South Manchester pioneers Noriaki real-time survey analysisRead More →
Customer Management
Turning on shared service centres
Not so long ago the call centre industry in the UK employed over one million people and was a major contributor to the GDP, listed in the top five industries by the Department of Employment in 1998. How things have changed. In the space of 12 years, the rise of outsourcing and off-shoring has transformed…
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Capita’s CBL at Leicester council
Capita Software Services has completed the implementation of a choice-based lettings system involving Leicester City Council and 20 registered provider (RP) partners. The new service went live in April 2010 after a 10-month implementation, with the contract reported to be worth in excess of £128,000. The CBL system is expected to make it easier for…
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Absolutely FABTV for Fabrick Housing
Erimus Housing and Tees Valley Housing, both part of Fabrick Housing Group, have launched an interactive digital TV service for their tenants. The FABTV service is available free to all tenants with Sky, Virgin or broadband-connected Freeview televisions. Simply by using the interactive service on their remote control, the new access channel lets tenants report…
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Cirrus telecare for Leicester’s housing
Telecare and security systems provider Cirrus has won a five-year installation and maintenance contract with Leicester City Council to provide telecare, warden call systems and access control systems across the council’s 14 sheltered housing schemes. Installation of the Cirrus systems began last month and will cover 450 flats. The council invited tenders through the OJEU…
Cirrus telecare for Leicester’s housingRead More →
Get social with TenantBook
Tenants can now connect and communicate with other tenants and landlords following the launch of TenantBook, a new social media channel similar to the widely-used FaceBook, developed by the Board Development Agency. Using the same structure and range of functionalities as FaceBook, TenantBook is already attracting a growing number of tenant and landlord members who…
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