In a bid to free up staff at housing providers and local councils from dealing with basic payments and run-of-the-mill information requests, Allpay and Wincor Nixdorf have jointly developed a range of self-service payment and information kiosks. These kiosks will make transactions such as rent and council tax payments easier and more efficient to process….
Self-service kiosks from Allpay & Wincor NixdorfRead More →
Customer Management
Stakeholder management for Orbit & VerseOne
Orbit Group and VerseOne have completed the development of a new ‘stakeholder relationship manager’ system which, unlike typical CRM systems, treats resident and tenants as stakeholders rather than sales prospects. Gemma Fallon, group communications manager, Orbit Group, said, “We previously had numerous databases across the business which were all managed by different teams, weren’t linked…
Stakeholder management for Orbit & VerseOneRead More →
Big Society toolkit from Lagan
Belfast-based Lagan Technologies has developed a ‘Big Society’ toolkit which includes a range of technology tools that enable more effective links between housing providers and local authorities and the communities that they serve by reducing bureaucracy, improving compliance and providing the public with better access to services via mobile applications, social networks and other web…
Big Society toolkit from LaganRead More →
Who cares wins
Maximising the enormous potential value of customer communications requires housing associations to make a step-change from customer ‘service’ into customer ‘care’. The greatest proven benefit of accomplishing this is a tangible boost to your KLOE star rating, as easier and more frequent customer interaction with all your underlying services becomes better enabled. Indeed, there are…
Who cares winsRead More →
Shepherds Bush revamps web service with WiseTiger
Shepherds Bush Housing Group has revamped its internet and intranet sites and introduced proactive outbound email marketing using web development, design and content management tools from WiseTiger. SBHG comprises Domus, Shepherds Bush Housing Association, SBH Developments, Staying Put Services and Westside Support Services, and has around 5000 properties across London. In the past, SBHG staff…
Shepherds Bush revamps web service with WiseTigerRead More →
Coastline bridges ‘digital divide’
Continuing the theme of digital exclusion from the previous issue, we are delighted to report on Coastline Housing’s long-term strategy to improve digital inclusion among its tenants in West Cornwall. With project objectives stretching ahead to 2014, Coastline has taken a long-term view of how it will bring its tenants online rather than consider short-term…
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