Homes for Haringey, which manages Haringey Council’s stock of 21,000 properties, has become London’s first ALMO to join a shared customer service operation run by Vangent from a state-of-the-art contact centre at London Bridge. The new service is designed to improve responsiveness for residents and tenants needing emergency help during evenings, early hours and weekends….
Vangent shared services for Haringey ALMORead More →
Customer Management
Gateshead Housing extends £590,000 Northgate partnership
Gateshead Housing Company is implementing Northgate’s Front Office citizen relationship management system after signing a five-year, £590,000 contract with the software provider. The ALMO for Gateshead Metropolitan Council plans to use Front Office to improve services to its 21,000 tenants. By continuing its existing relationship with Northgate, Gateshead Housing expects to increase the number of…
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How social are you?
Do you know your LinkedIn from your Facebook, or how often to ‘tweet’ on Twitter? Having become well established among individual consumers, social networks are now being used by all types of commercial organisations to communicate with customers, prospects and staff. Housing Technology asked a number of housing associations how they use social media and…
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Tristar Homes on the case with Lagan
As part of a shared services agreement with Stockton Borough Council, Tristar Homes is expecting to go live in July 2009 with an enterprise case management (ECM) system from Lagan. Based in Stockton-on-Tees and responsible for managing 10,000 of the council’s properties, Tristar receives hundreds of enquiries from tenants each day. Once the ECM system…
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Choice-based letting and telephony
Choice-based letting (CBL) is an updated version of the old points-based system for the management and allocation of social housing, and it invites greater participation from people eligible for social housing. This in turn means that local authorities and housing associations need to manage their housing stock more efficiently and also add more properties to…
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Mobile apps from Bluepod
Bluepod Media Worldwide has launched a Bluetooth-based mobile service for housing providers to communicate with tenants. The mobile customer communications system (MCCS) enhances tenant communications by delivering content-rich applications direct to tenants’ Bluetooth-enabled mobile phones, free of charge to both the tenant and the service supplier. The system works by installing Bluetooth transmitters around the…
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