Trafford Housing Trust is implementing an enterprise case management system (ECM) from Lagan to support its transformation programme, using NDL’s universal integration platform to access core applications. THT, which manages 9000 properties in Manchester, will use the Lagan ECM system as part of its plans to integrate front and back office operations, thus streamlining interaction…
Trafford Housing Trust’s £250,000 transformation with LaganRead More →
Customer Management
Tenant collaboration and participation
Unified communications has the power to change the dynamics of housing associations for the better. This is the message that ONI has been working to demonstrate across the sector by introducing new technologies that help reduce costs, maximise staff efficiency and drive customer service excellence. But what is the next stage of transformation for these…
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Walsall Housing’s 5-year RoI with Siemens
Eighteen months after Walsall Housing Group’s implementation of a new IP-based communications platform from Siemens Enterprise Communications, independent research from Forrester Consulting has found that, over five years, the housing group can expect a return on investment of 121 per cent and 90 per cent first-time customer call resolution. Walsall Housing Group installed Siemens OpenScape…
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Capita supports People 1st Slough
Capita Software Services signed a five-year contract in July 2009 to implement Capita Support at People 1st Slough, the ALMO which manages Slough Borough Council’s 7500 homes. This follows the joint decision of the ALMO and the council to replace their housing management systems with Capita Housing. Capita Support enables housing providers to carry out…
Capita supports People 1st SloughRead More →
Double win for Lagan in Ayrshire
Both North and South Ayrshire councils have adopted Lagan’s enterprise case management (ECM) system. The two councils have taken advantage of the national framework agreement developed by the Improvement Service, in partnership with Scottish local government as part of the National CRM Project, which gives them a 40 per cent discount on the price that…
Double win for Lagan in AyrshireRead More →
Vangent shared services for Haringey ALMO
Homes for Haringey, which manages Haringey Council’s stock of 21,000 properties, has become London’s first ALMO to join a shared customer service operation run by Vangent from a state-of-the-art contact centre at London Bridge. The new service is designed to improve responsiveness for residents and tenants needing emergency help during evenings, early hours and weekends….
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