London Borough of Brent Council is using a web-based text messaging system from Text Messaging Centre (TMC) to communicate with its staff and 270,000 residents. Brent Council is using the SMS system as an additional channel alongside its existing telephone, email and internet channels. Using TMC’s technology, the council is now able to deal with…
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Customer Management
LHA residents in the pink
Mansfield-based LHA is tackling anti-social behaviour through the use of pink lighting in its underpasses to deter youths congregating there and intimidating residents. The project, which was developed in consultation with Nottinghamshire Police, uses the fluorescent pink lighting commonly used by beauticians and skin specialists to examine blemishes and highlight acne, making it rather unflattering…
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A2Dominion cuts arrears with Mobysoft SMS
Mobysoft’s MobileLogic text-messaging system is being used by A2Dominion as part of its strategy to reduce problems with rent arrears among residents in its 30,000 properties in London and Southern England. For many housing providers, using first-generation text messaging to solve common problems is nothing new, particularly for outbound reminders to tenants about relatively straightforward…
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The rising bar of customer service
This month’s article on ‘simplifying unified communications’ is the second of five, looking at how collaborative technologies can be used as part of an ongoing business strategy to support key goals shared by management teams across the housing sector. In this article, the focus is on how the modern IP-enabled contact centre can improve human…
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Web content management in housing
A housing association’s web site should be central to its communications strategy. It provides a tool for communications and transactions, as well as a ‘shop window’ for the organisation. It is therefore crucial that housing providers follow best practice when designing and developing their web sites. An approach that reflects, re-evaluates and responds to excellent…
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Sorce portal online at Shoreline
Further to Shoreline’s communications infrastructure story, Shoreline has replaced its static intranet with Sorce’s dynamic portal system. The new intranet will integrate with Shoreline’s back-office systems, delivering information from disparate applications to one location. Shoreline is also deploying Sorce’s document management application to centralise and manage its documents. All documents will now be able to…
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