By 2012 the whole of the UK will have to be ready for the digital switchover. Ensuring that residents living in multi-tenant units can continue to watch basic television may be an expensive and unbudgeted undertaking for housing associations and local authorities, and there is often little choice but to upgrade the existing cable infrastructures….
IPTV – the future of public service delivery?Read More →
Customer Management
TPTracker covers 500,000 homes
Developed by Arena Partnership, the TPTracker service is now being used by housing organisations responsible for over 500,000 homes in the UK. The TPTracker online service helps to maintain records of tenant profiles, contacts and the activities in which they participate, quantify levels of tenant involvement, monitor tenant feedback and generate KPIs for reporting purposes. Tony Hall,…
TPTracker covers 500,000 homesRead More →
Lagan & Macfarlane Telesystems launch Scottish call-centre service
Lagan and Macfarlane Telesystems have enhanced their joint contact centre solution for housing organisations and local authorities in Scotland. The enhanced IP-enabled contact centre platform now includes multimedia contact handling, IVR, management statistics, recording and unified communications functionality. Glasgow Housing Association and Argyll and Bute Council have already implemented a combined Macfarlane and Lagan contact…
Lagan & Macfarlane Telesystems launch Scottish call-centre serviceRead More →
Flagship upgrades Deeplake SMS systems
Peddars Way, part of the Flagship Housing Group, was one of the first housing associations to replace paper communications with SMS text messaging for managing rent arrears and repairs appointments. David Seaton, managing director, Peddars Way, said, “Back in 2005, SMS was considered a leading-edge technology and we were one of the first users of…
Flagship upgrades Deeplake SMS systemsRead More →
Berneslai phones home
Berneslai Homes, the ALMO managing Barnsley Council’s 20,000 properties, has integrated C3’s call handling system with its Northgate housing management system as part of its ‘Homeseeker’ choice-based letting programme. The latest guidelines from the Government stipulate that all local authorities must have appropriate CBL systems in place by the end of 2010. The council advertises…
Berneslai phones homeRead More →
Selwood Housing gets help from Vivantio
Selwood Housing’s IT team, based in Trowbridge, Wiltshire, supports 120 employees, typically dealing with 100 calls each week. The housing association was previously using Microsoft Access to log enquiries, but 25 per cent of calls were lost or had to be followed up by the end-users, resulting in frustrated staff and disorganised workloads for the…
Selwood Housing gets help from VivantioRead More →
