Mansfield-based LHA is tackling anti-social behaviour through the use of pink lighting in its underpasses to deter youths congregating there and intimidating residents. The project, which was developed in consultation with Nottinghamshire Police, uses the fluorescent pink lighting commonly used by beauticians and skin specialists to examine blemishes and highlight acne, making it rather unflattering…
LHA residents in the pinkRead More →
Customer Management
A2Dominion cuts arrears with Mobysoft SMS
Mobysoft’s MobileLogic text-messaging system is being used by A2Dominion as part of its strategy to reduce problems with rent arrears among residents in its 30,000 properties in London and Southern England. For many housing providers, using first-generation text messaging to solve common problems is nothing new, particularly for outbound reminders to tenants about relatively straightforward…
A2Dominion cuts arrears with Mobysoft SMSRead More →
The rising bar of customer service
This month’s article on ‘simplifying unified communications’ is the second of five, looking at how collaborative technologies can be used as part of an ongoing business strategy to support key goals shared by management teams across the housing sector. In this article, the focus is on how the modern IP-enabled contact centre can improve human…
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Web content management in housing
A housing association’s web site should be central to its communications strategy. It provides a tool for communications and transactions, as well as a ‘shop window’ for the organisation. It is therefore crucial that housing providers follow best practice when designing and developing their web sites. An approach that reflects, re-evaluates and responds to excellent…
Web content management in housingRead More →
Sorce portal online at Shoreline
Further to Shoreline’s communications infrastructure story, Shoreline has replaced its static intranet with Sorce’s dynamic portal system. The new intranet will integrate with Shoreline’s back-office systems, delivering information from disparate applications to one location. Shoreline is also deploying Sorce’s document management application to centralise and manage its documents. All documents will now be able to…
Sorce portal online at ShorelineRead More →
IPTV – the future of public service delivery?
By 2012 the whole of the UK will have to be ready for the digital switchover. Ensuring that residents living in multi-tenant units can continue to watch basic television may be an expensive and unbudgeted undertaking for housing associations and local authorities, and there is often little choice but to upgrade the existing cable infrastructures….
IPTV – the future of public service delivery?Read More →
