Eighteen months after Walsall Housing Group’s implementation of a new IP-based communications platform from Siemens Enterprise Communications, independent research from Forrester Consulting has found that, over five years, the housing group can expect a return on investment of 121 per cent and 90 per cent first-time customer call resolution. Walsall Housing Group installed Siemens OpenScape…
Walsall Housing’s 5-year RoI with SiemensRead More →
Customer Management
Capita supports People 1st Slough
Capita Software Services signed a five-year contract in July 2009 to implement Capita Support at People 1st Slough, the ALMO which manages Slough Borough Council’s 7500 homes. This follows the joint decision of the ALMO and the council to replace their housing management systems with Capita Housing. Capita Support enables housing providers to carry out…
Capita supports People 1st SloughRead More →
Double win for Lagan in Ayrshire
Both North and South Ayrshire councils have adopted Lagan’s enterprise case management (ECM) system. The two councils have taken advantage of the national framework agreement developed by the Improvement Service, in partnership with Scottish local government as part of the National CRM Project, which gives them a 40 per cent discount on the price that…
Double win for Lagan in AyrshireRead More →
Vangent shared services for Haringey ALMO
Homes for Haringey, which manages Haringey Council’s stock of 21,000 properties, has become London’s first ALMO to join a shared customer service operation run by Vangent from a state-of-the-art contact centre at London Bridge. The new service is designed to improve responsiveness for residents and tenants needing emergency help during evenings, early hours and weekends….
Vangent shared services for Haringey ALMORead More →
Gateshead Housing extends £590,000 Northgate partnership
Gateshead Housing Company is implementing Northgate’s Front Office citizen relationship management system after signing a five-year, £590,000 contract with the software provider. The ALMO for Gateshead Metropolitan Council plans to use Front Office to improve services to its 21,000 tenants. By continuing its existing relationship with Northgate, Gateshead Housing expects to increase the number of…
Gateshead Housing extends £590,000 Northgate partnershipRead More →
How social are you?
Do you know your LinkedIn from your Facebook, or how often to ‘tweet’ on Twitter? Having become well established among individual consumers, social networks are now being used by all types of commercial organisations to communicate with customers, prospects and staff. Housing Technology asked a number of housing associations how they use social media and…
How social are you?Read More →
