As part of a shared services agreement with Stockton Borough Council, Tristar Homes is expecting to go live in July 2009 with an enterprise case management (ECM) system from Lagan. Based in Stockton-on-Tees and responsible for managing 10,000 of the council’s properties, Tristar receives hundreds of enquiries from tenants each day. Once the ECM system…
Tristar Homes on the case with LaganRead More →
Customer Management
Choice-based letting and telephony
Choice-based letting (CBL) is an updated version of the old points-based system for the management and allocation of social housing, and it invites greater participation from people eligible for social housing. This in turn means that local authorities and housing associations need to manage their housing stock more efficiently and also add more properties to…
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Mobile apps from Bluepod
Bluepod Media Worldwide has launched a Bluetooth-based mobile service for housing providers to communicate with tenants. The mobile customer communications system (MCCS) enhances tenant communications by delivering content-rich applications direct to tenants’ Bluetooth-enabled mobile phones, free of charge to both the tenant and the service supplier. The system works by installing Bluetooth transmitters around the…
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Text messaging in Brent Council
London Borough of Brent Council is using a web-based text messaging system from Text Messaging Centre (TMC) to communicate with its staff and 270,000 residents. Brent Council is using the SMS system as an additional channel alongside its existing telephone, email and internet channels. Using TMC’s technology, the council is now able to deal with…
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LHA residents in the pink
Mansfield-based LHA is tackling anti-social behaviour through the use of pink lighting in its underpasses to deter youths congregating there and intimidating residents. The project, which was developed in consultation with Nottinghamshire Police, uses the fluorescent pink lighting commonly used by beauticians and skin specialists to examine blemishes and highlight acne, making it rather unflattering…
LHA residents in the pinkRead More →
A2Dominion cuts arrears with Mobysoft SMS
Mobysoft’s MobileLogic text-messaging system is being used by A2Dominion as part of its strategy to reduce problems with rent arrears among residents in its 30,000 properties in London and Southern England. For many housing providers, using first-generation text messaging to solve common problems is nothing new, particularly for outbound reminders to tenants about relatively straightforward…
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