Caerphilly County Borough Council has upgraded its telecare equipment and home units to ensure 21CN compatibility. Carried out by Tunstall, the upgrade ensures that the telecare systems used by the borough’s 157 grouped housing schemes and home service users are ready for BT’s migration to an IP-based network. 21CN is BT’s new digital network which…
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Customer Management
New voice for Worcester
Worcester Community Housing has embarked on a £50 million, six-year programme of improved efficiency and better service delivery, encompassing considerable spending on property, resources, infrastructure and technology. To achieve its goals, Worcester Community Housing recognised the importance of developing a highly-skilled, mobile and responsive workforce, supported by an IT and communication infrastructure that could support…
New voice for WorcesterRead More →
Video killed the newsletter
Tenant newsletters often suffer from lack of readership, particularly among those for whom english is not their first language or are affecting by reading difficulties or visual impairment. At the same time, it is not cost-effective for housing associations to produce multiple versions of each newsletter to suit all likely audiences. Arena Partnership and Integro…
Video killed the newsletterRead More →
