Customer Management

New voice for Worcester

Worcester Community Housing has embarked on a £50 million, six-year programme of improved efficiency and better service delivery, encompassing considerable spending on property, resources, infrastructure and technology. To achieve its goals, Worcester Community Housing recognised the importance of developing a highly-skilled, mobile and responsive workforce, supported by an IT and communication infrastructure that could support…
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Video killed the newsletter

Tenant newsletters often suffer from lack of readership, particularly among those for whom english is not their first language or are affecting by reading difficulties or visual impairment. At the same time, it is not cost-effective for housing associations to produce multiple versions of each newsletter to suit all likely audiences. Arena Partnership and Integro…
Video killed the newsletterRead More →

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Customer Management

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