Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software. During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions,…
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Customer Management
AI-powered experience orchestration
Housing providers are increasingly embracing AI to address critical challenges and improve their tenants’ experience. With its wide-ranging applications, AI has the potential to revolutionise property management, streamline tenant communications and enhance decision-making, making both the lives of tenants and housing providers’ operations easier, faster and more efficient. Experience orchestration ‘Experience orchestration’ plays a pivotal…
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ChatGPT in housing
Social housing is an important component of public infrastructure, providing housing to those who may not otherwise be able to afford it. However, managing social housing can be a complex task, requiring a large amount of administrative work and coordination. In recent years, there has been an increasing interest in using technology to streamline and…
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AI and housing communications
Huge strides have been made in AI over the past few years, most recently by the advent of ChatGPT and Bard. With AI technology now accessible to the masses, everyone with the internet can now interact with chatbots, ushering in a new era of automation and human-bot collaboration. For housing providers, the way in which…
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Prioritising tenant welfare
The widely-reported Rochdale Boroughwide Housing (RBH) inquest last year highlighted the potentially devastating impact when tenant care is neglected. After the inquest, the Social Housing Regulator issued an order in December 2022 requiring all housing providers with more than 1,000 households to publish their damp and mould inspections for each property. They were also required…
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MRI Software launches Safer Communities
MRI Software has launched MRI Safer Communities, a cloud-based case management solution to report, manage and monitor cases of anti-social behaviour and domestic abuse in social housing. Safer Communities provides an efficient way for housing providers’ ASB- and DA-focused teams to record incidents, as well as actions and interventions taken to support victims and deal…
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