Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the power of finding out what people don’t like. Do you dread phoning your energy, phone or broadband provider to ask a question, make a complaint or raise a concern? Is your expectation that you will be stuck waiting for your call to be…
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Customer Management
£440,000 funding for older residents’ IT services
Bield Housing, Haringey Council, Platform Housing, Pobl Group, Southend Care and Wiltshire Council will each receive around £70,000 in funding to involve their older residents in shaping new digital services. The funding is part of the TAPPI project (Technology for our Ageing Population: Panel for Innovation) which aims to improve the way technology is used…
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Meaningful resident engagement
Brendan Sarsfield, the former CEO of Peabody and now a strategic advisor at NEC Software Solutions UK explores how technology can create a new type of shared ownership and drive resident engagement. When you work in the complex and challenging world of social housing, you know it’s about the property, the people and how they…
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Crucial connections
Better connected homes and communities, enabled by smart technology, are the key to tackling the major challenges ahead for social housing. If we’ve learnt anything from the past two years, it’s the power of collective action during a crisis. The way communities, housing providers and local authorities pulled together during the pandemic showed the real…
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Housing providers sign up for Clixifix defects and repairs platform
Clixifix has announced that Believe Housing, Metropolitan Thames Valley Housing and Trafford Housing Trust are now using its defects and repairs digital platform to fix tenants’ problems faster and more efficiently through seamless communications between tenants, housing providers and contractors. Maureen Haley, development project support, Believe Housing, said, “Before we started working with Clixifix, queries…
Housing providers sign up for Clixifix defects and repairs platformRead More →
Surviving but not living – MRI Software’s Resident Voice Index
The latest Resident Voice Index report from MRI Software shines a light on the sentiments of UK social housing residents in the face of the cost-of-living crisis. The responses of over 5,200 UK social housing residents show that households are having to make tough choices. Over half (53 per cent) of respondents reported having turned…
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