Civica’s Alex Oldman explores how the internet of things is already making a big difference in social housing, but there’s still some way to go. Artificial intelligence (AI) is proven to deliver real benefits and protect residents from harm using pattern cognition and augmented reality. While the UK government announces plans to introduce ‘Awaab’s law’…
Welcoming AI into our homesRead More →
Customer Management
Simplifying customer communications
Automation can provide the solution for housing providers wanting to take customer service to the next level. With so many channels available for consumers to speak to brands, the world of customer communications is becoming more complex. We know that WhatsApp and Facebook Messenger are the two most popular messaging channels in the UK, used…
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Plus Dane goes omni-channel with Britannic Technologies and 8×8
Britannic Technologies has won a tender to supply Plus Dane Housing with a cloud-based, unified communications and contact centre solution from 8×8. Plus Dane wanted to augment its customers’ journeys by offering a full omni-channel service spanning phone, email web chat and social media, underpinned by 100 per cent reliability. Britannic will be designing and…
Plus Dane goes omni-channel with Britannic Technologies and 8×8Read More →
Sentiment analysis & TSMs
Sentiment analysis, also known as opinion mining, has a history dating back to the 1960s when psychologist Stuart Oskamp made the first attempt to classify text based on sentiment using a simple counting method. In the 1980s and 1990s, sentiment analysis gained popularity in market research, then in the early 2000s, machine-learning algorithms were introduced,…
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Four ways BI can improve tenant services
The housing sector is on the cusp of something big. For years, housing providers have been collecting data. Data on the structure of properties, the nature and frequency of repairs and data on rental payments, and although this data has been very useful, until now it has done little more than tell a housing provider…
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Digital-first, self-service and 360° views
The challenges housing providers are dealing with today provide a real impetus for becoming more technology-driven. The Regulator of Social Housing (RSH) is bringing in more active consumer regulation next April (with quality of housing a key focus), yet a report from the regulator last autumn highlighted a number of risks for housing providers’ compliance….
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