According to Hoarding Disorders UK, around four per cent of the UK population is affected by hoarding disorder. The condition is recognised by the NHS and can have a significant impact on the hoarder themselves, neighbours, housing colleagues and housing providers. At Yorkshire Housing, we’ve found it’s a growing problem, one that’s been made worse…
All ‘a hoard’ at Yorkshire housingRead More →
Customer Management
Caledonia Housing’s future of great customer service
One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital approach to customer service in our sector will not only streamline operations but also improve the customer experience. Pre-pandemic, the…
Caledonia Housing’s future of great customer serviceRead More →
How to get the best out of your bot
Chatbots are having a positive impact on public services, from answering residents’ questions to helping organisations monitor feedback and deal with larger and more complex queries. They’re also good for us as citizens, providing the ability to engage quickly and conveniently, while also providing a safe environment and anonymity to discuss more sensitive matters. How…
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Ready for the internet of housing?
When we published the UK social housing sector’s first report on the internet of things (IoT) in 2017, IoT was still in its infancy in our sector. In our 2017 survey, the majority of housing providers reported to us that IoT was unimportant to their future plans, had no IoT strategies and that the technology…
Ready for the internet of housing?Read More →
PayPoint invests in Optus Homes
Optus Homes has announced that PayPoint has taken a stake in the company via a £750,000 investment. Unlike traditional tenant web portals, Optus Homes’ native app takes advantage of all smartphone features including fingerprint and facial login, push notifications and geolocation for reporting ASB, among many other smartphone-ready features. Gerry Kelly, CEO, Optus Homes, said,…
PayPoint invests in Optus HomesRead More →
Real-time translation and interpretation in housing
Language barriers will adversely impact the experience of any service. Language is not only a medium of communication, but also linked to an individual’s identity. We believe that everyone has the right to fair treatment and equality of opportunities, and this is crucial in the housing sector given its role in helping people build communities…
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