United Welsh discusses how its partnership with Housing Insight has evolved over time in response to an emerging digital society and the needs of its growing organisation. When we first began our digital journey with Housing Insight over six years ago, we were IT-driven not business-driven. Specifically, we wanted to find a tenant app that…
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Customer Management
Lincoln Council levels up its repairs with Made Tech
City of Lincoln Council, in collaboration with a number of other local authorities, has launched an online repair reporting service for its tenants. The new service has been developed in partnership with public-sector technology provider Made Tech. The council’s digital service has been funded through a local digital fund from the Department of Levelling Up,…
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Greatwell Homes’ top tips for digital engagement
With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
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The human face of technology in housing
Digital technology is constantly evolving to transform the way we live and work. It has become so simple to book a table at our favourite restaurant, transfer money instantly to the other side of the world or buy a car online with just a few swipes of a screen. The online experience is often intentionally…
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ForHousing’s ‘single pane of glass’ from Enghouse & Amillan
ForHousing has completed the implementation of a ‘single pane of glass’ business intelligence and reporting system from Enghouse Interactive and Amillan. The combined system integrates the housing provider’s core business applications and supports a range of digital channels. Angela Worthington, group assistant director of customer experience, ForViva (ForHousing’s parent company), said, “As well as our…
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All ‘a hoard’ at Yorkshire housing
According to Hoarding Disorders UK, around four per cent of the UK population is affected by hoarding disorder. The condition is recognised by the NHS and can have a significant impact on the hoarder themselves, neighbours, housing colleagues and housing providers. At Yorkshire Housing, we’ve found it’s a growing problem, one that’s been made worse…
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