Better connected homes and communities, enabled by smart technology, are the key to tackling the major challenges ahead for social housing. If we’ve learnt anything from the past two years, it’s the power of collective action during a crisis. The way communities, housing providers and local authorities pulled together during the pandemic showed the real…
Crucial connectionsRead More →
Customer Management
Housing providers sign up for Clixifix defects and repairs platform
Clixifix has announced that Believe Housing, Metropolitan Thames Valley Housing and Trafford Housing Trust are now using its defects and repairs digital platform to fix tenants’ problems faster and more efficiently through seamless communications between tenants, housing providers and contractors. Maureen Haley, development project support, Believe Housing, said, “Before we started working with Clixifix, queries…
Housing providers sign up for Clixifix defects and repairs platformRead More →
Surviving but not living – MRI Software’s Resident Voice Index
The latest Resident Voice Index report from MRI Software shines a light on the sentiments of UK social housing residents in the face of the cost-of-living crisis. The responses of over 5,200 UK social housing residents show that households are having to make tough choices. Over half (53 per cent) of respondents reported having turned…
Surviving but not living – MRI Software’s Resident Voice IndexRead More →
How do we end fuel poverty?
Fuel poverty is fast becoming a major problem across the UK. With global wholesale energy prices soaring, leading to April’s 54 per cent (£693) rise in the energy price cap, those on lower incomes are finding it increasingly hard to cope. According to the BEIS’ 2022 annual fuel poverty statistics report, around 13 per cent…
How do we end fuel poverty?Read More →
The evolution of customer-centric IT at United Welsh
United Welsh discusses how its partnership with Housing Insight has evolved over time in response to an emerging digital society and the needs of its growing organisation. When we first began our digital journey with Housing Insight over six years ago, we were IT-driven not business-driven. Specifically, we wanted to find a tenant app that…
The evolution of customer-centric IT at United WelshRead More →
Lincoln Council levels up its repairs with Made Tech
City of Lincoln Council, in collaboration with a number of other local authorities, has launched an online repair reporting service for its tenants. The new service has been developed in partnership with public-sector technology provider Made Tech. The council’s digital service has been funded through a local digital fund from the Department of Levelling Up,…
Lincoln Council levels up its repairs with Made TechRead More →
