The past few years have seen belts being tightened across social housing which, in some cases, have meant a reduction in services, particularly when a funding stream has come to an end. How do you deliver a service with potentially high social impact with diminished or discontinued funds? At Link, we wanted to augment our…
Do robots dream of process automation?Read More →
Customer Management
Data integration & residents’ voices
The social housing sector is almost unique in the way organisations share learning and expertise, supporting each other to evolve and improve. This year, a key theme of Voicescape’s annual customer conference was the growing opportunity to unify data and allow it to flow across systems and departments, creating more consistent, customer-centric services. Moving beyond…
Data integration & residents’ voicesRead More →
New technologies to watch
As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
New technologies to watchRead More →
Unleashing the potential of AI
AI will be a gamechanger for social housing. And those associations that balance today’s needs with long-term goals will reap the benefits now and far into the future. The Dot Collective’s Rob Lawrence and Kate Stetsiuk look at how AI, together with the company’s signature ‘steel thread’ approach, can enable housing providers to deliver even…
Unleashing the potential of AIRead More →
Sutton Housing – Making residents feel heard
When residents feel heard and understood, social housing standards will quickly improve. In every home, street and neighbourhood, social housing tenants have conversations their landlord may never hear – “I’ve lost my job and worried about paying the rent”, “We have black mould in our bedroom” or “I couldn’t sleep last night because of all…
Sutton Housing – Making residents feel heardRead More →
Moving beyond ‘good enough’ for residents
Winter can be one of the toughest times for residents but with the right approach, housing providers can meet their regulatory obligations and help people through the colder months. The cold weather often increases the likelihood of properties having problems such as damp, mould and water leaks. It’s a time when older adults and vulnerable…
Moving beyond ‘good enough’ for residentsRead More →
