NEC Software Solutions and Snook (bought by NEC in 2019) have launched a new service to help housing providers and public-sector organisations improve the design and delivery of their customer-facing digital services. The newly-formed NEC Digital Studio combines the problem-solving and creative skills of Snook with NECSWS’s expertise in delivering technology services for housing, health,…
NEC Digital Studio to offer people-first designRead More →
Customer Management
Achieving digital and social inclusion
Delivering inclusive services is a core principle for any housing provider. As communities become more diverse and the demand for equitable housing solutions rises, the challenge of meeting residents’ needs intensifies. Housing providers have a complex landscape of changing expectations and regulatory requirements to navigate in order to create an environment where everyone feels valued…
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Aico’s life-saving alarms at Melville Housing
An interlinked fire alarm system recently played a vital role in saving the life of a tenant living in a property owned by Melville Housing in Scotland. Neighbours were alerted to the fire in Mayfield, Dalkeith, when home-safety specialist Aico’s Multi-Sensor Alarm was activated and began to sound. Although the resident was initially unable to…
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Are TSMs a wake-up call?
With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) now complete, housing providers are now patiently waiting to see how they’ve performed, with all results expected to be published in autumn 2024. However, if the results published over the summer by some local councils are anything to go by, many housing…
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Monmouthshire Housing launches self-service app with Housing Insight
Monmouthshire Housing has launched a new resident self-service app powered by Housing Insight’s PanConnect software. The app gives residents easy access to essential services such as managing their rent payments and scheduling repairs. Emma Gallo, business improvement project manager, Monmouthshire Housing, said, “We’re delighted to be launching our new app and we would like to…
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Greenwich slashes admin time for homelessness with MRI
The Royal Borough of Greenwich is using MRI Software’s Homelessness Reduction software to improve its approach to homelessness, rough sleeping and temporary accommodation. Alexander Ferry, housing inclusion project coordinator, Royal Borough of Greenwich, said, “Our old system was very basic, clunky and had no homelessness case level information collection (HCLIC) validation. “The user experience with…
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