When we published the UK social housing sector’s first report on the internet of things (IoT) in 2017, IoT was still in its infancy in our sector. In our 2017 survey, the majority of housing providers reported to us that IoT was unimportant to their future plans, had no IoT strategies and that the technology…
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Customer Management
PayPoint invests in Optus Homes
Optus Homes has announced that PayPoint has taken a stake in the company via a £750,000 investment. Unlike traditional tenant web portals, Optus Homes’ native app takes advantage of all smartphone features including fingerprint and facial login, push notifications and geolocation for reporting ASB, among many other smartphone-ready features. Gerry Kelly, CEO, Optus Homes, said,…
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Real-time translation and interpretation in housing
Language barriers will adversely impact the experience of any service. Language is not only a medium of communication, but also linked to an individual’s identity. We believe that everyone has the right to fair treatment and equality of opportunities, and this is crucial in the housing sector given its role in helping people build communities…
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Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
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North Wales Housing first in Wales to launch Futr’s AI chatbot
North Wales Housing has become the first housing provider in Wales to launch a conversational AI chatbot from Futr. The chatbot, named Huw, sits on the website and is designed to answer a range of tenant queries at any time in just a few clicks. Since its adoption, Huw has improved tenant engagement and access…
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Social housing gets in on the app
If you don’t have a genuine mobile app for your tenants, you’re falling behind in the fourth industrial revolution, when digital domains are blended with offline reality. A web portal will no longer cut it in 2022 – the world has moved on in the past two years, thanks to the pandemic accelerating innovation and…
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