In September 2020, Believe Housing launched its first AI-powered chatbot. Six months later, Simon Bartlett, Believe Housing’s customer experience business leader, explains the realities of automated customer contact and how it’s helping the housing provider to achieve ‘a life without barriers’. Sometimes it’s better to start with a clean slate and a fresh outlook rather…
Automated customer contact – The first six months at Believe HousingRead More →
Customer Management
Better matchmaking
Civica’s customer relationship manager, Liza Handley, discusses how capturing the right property data, alongside tenants’ specific requirements allows housing providers and local authorities to offer quality and sustainable homes that better meet tenants’ needs. By engaging with your tenants, it’s quite easy to find out about what’s important to them. They’ll tell you about their…
Better matchmakingRead More →
East Suffolk launches MRI’s tenant portal
East Suffolk Council has introduced MRI Software’s Digital Tenants Portal to enable its tenants to manage their tenancies digitally, in line with the government’s ‘Charter for social housing residents’ guidance. The council chose MRI Software’s portal because of its existing use of MRI’s Housing Enterprise (formerly Orchard Housing) HMS. The portal enables tenants to access…
East Suffolk launches MRI’s tenant portalRead More →
Sovereign’s UC platform with FourNet & Enghouse
FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
Sovereign’s UC platform with FourNet & EnghouseRead More →
Better visibility with contact data integration
There is a government-led drive for social housing providers to build more homes as a way to provide housing for those in need and for those taking the first step on the ladder towards home ownership. But with private rentals having a better reputation for customer service, housing providers must improve the quality and safety…
Better visibility with contact data integrationRead More →
Orbit’s augmented reality tours
Orbit Group has launched a new augmented reality digital safety tour, providing tenants with the very latest fire safety advice. The augmented reality software has been sponsored by Orbit and developed by Firemark Education. The result is an interactive digital safety tour which takes the viewer through a virtual home, identifying the potential hazards and…
Orbit’s augmented reality toursRead More →
