Working with AI specialist Futr, Loreburn Housing has launched a chatbot designed to answer a range of tenants’ questions, freeing the organisation’s small customer-service team to spend time on more complex challenges. Sue Irving, director of housing services, Loreburn Housing, said, “Our focus is on delivering the best service to our tenants, but we don’t…
Loreburn Housing launches Futr AI chatbotRead More →
Customer Management
ForHousing supports independent living with Alertacall
ForHousing is installing Alertacall’s telecare technology to help its tenants in supported housing. Tenants living in ForHousing’s supported housing in Oldham can use the Alertacall touchscreens to pick up key information about their home or report repairs and, based on pre-agreed criteria, if the tenant doesn’t press a button on the touchscreen within an agreed…
ForHousing supports independent living with AlertacallRead More →
Fuzzlab & Optus Homes collaborate on usability & bots
Fuzzlab and Optus Homes, both of which are emerging from the start-up stage of their commercial development, are working together to offer a fully-integrated solution to housing providers, combining Fuzzlab’s chatbot experience and Optus Homes’ app development and usability expertise. Optus Homes’ app allows tenants to manage their rental home account, ‘white labelled’ for each…
Fuzzlab & Optus Homes collaborate on usability & botsRead More →
What’s the problem? – Managing formal complaints with Dynamics 365
In the last edition of Housing Technology, I discussed how mobile apps, portals, virtual agents (AI-enabled chatbots) and other digital channels can help housing providers manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the housing ombudsman’s complaints process. Listening to tenants In…
What’s the problem? – Managing formal complaints with Dynamics 365Read More →
Designing for inclusion – Transformation, change, digital & people
Tenants want and usually expect to be able to self-serve at a time of their choosing; the time of weekday-only, office-hours services is over, and this has been accelerated through necessity by the pandemic. Housing providers of all sizes have huge programmes to transform delivery; to use existing technologies to modernise the way they work,…
Designing for inclusion – Transformation, change, digital & peopleRead More →
M-Files buys Hubshare for next-gen tenant experience
M-Files has bought Hubshare in order to provide an information exchange platform and portal to strengthen housing providers’ digital relationships with their tenants. Hubshare offers a secure digital workplace portal that enhances end-user and tenant engagement through collaborative working, secure file sharing and project management tools. Unlike most file sync-based document portals where information is…
M-Files buys Hubshare for next-gen tenant experienceRead More →
