Sometimes the tools we have to hand don’t quite get the job done and when that happens, you might need to build new tools yourself. The team behind our Resident Voice Index initiative here at MRI Software came up against just this problem; our solution was to build our own custom data-analysis tools. The Resident…
Behind the scenes at the Resident Voice IndexRead More →
Customer Management
Untangling risk management
Risk management should be part of all housing providers’ ongoing business operations; after all, taking risks and mitigating those risks is part and parcel of everyone’s daily lives. However, in the context of risk management, it’s worth being a little more specific about what we mean, first to avoid confusion, and second as a way…
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Bringing complaints into the 21st century
“We heard from some residents that making a complaint can be difficult and take too long, and that it can sometimes take months for the complaint to be resolved or for the resident to be able to access the Housing Ombudsman.” The charter for social housing residents’ whitepaper, released in 2020, highlighted the need to…
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Staying connected – Telehealthcare in housing
Cohesion between health and social care providers, local authorities and housing providers is crucial to enable the delivery of care to vulnerable people. Issues around collaboration between organisations in these sectors has been a challenge for some time and is limiting progress. Why collaborate? Collaboration is essential to enable the effective provision of proactive and…
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Netcall’s low-code tenant platform
Netcall has launched Tenant Hub, a housing-specific case management framework combined with a self-service tenant portal. Powered by Netcall’s Liberty platform, Tenant Hub uses Liberty Create’s low-code capabilities, with integration to Liberty’s omnichannel contact centre solution. Unlike traditional CRM systems and other off-the-shelf solutions, Netcall said that its low-code platform works in tandem with housing…
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Housing apps – Browser, native or progressive?
Housing providers have long been at the forefront of mobile working and have faced many issues regarding their operatives working in the field. Coronavirus restrictions and a switch to more flexible ways of working mean that many more of the workforce will be spending more time working remotely, which poses different and, sometimes, greater challenges….
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