In 2018, we started an ambitious programme to transform the way CHP operates. We’d already earned a reputation for being a high-performing housing association but we wanted to go further and provide a consistently great customer experience. In order to achieve this, we recognised that a complete overhaul of our existing processes and use of…
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Customer Management
Riverside’s pandemic project for digital inclusion
To combat the effects of coronavirus, Riverside has been rolling out 100s of pieces of IT kit to help our tenants, with the aim reducing social isolation by getting them online to stay in touch with family and friends. As part of this, we identified a need for further digital training for residents, using our…
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Sutton’s IoT plan for vulnerable residents
As a result of the pandemic, demand for social care support is increasing as people recover from the virus or suffer from adverse mental health. Here at Sutton Council, over 70 per cent of our budget is spent on social care and supporting the borough’s vulnerable children and adults – this includes our social care…
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MRI Software launches Resident Voice Index
MRI Software has announced that it is starting a year-round survey and campaign to capture data about the lives of social housing tenants and satisfaction with their housing. The software company’s Resident Voice Index will collect self-reported user data through a series of surveys and polls. Tenants who wish to participate will share their views…
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Hafod Housing & Aareon – Re-imagining transformation
The phrase ‘digital transformation’ can conjure up a futuristic ideal of fully mobile operations and AI-driven processes that allow systems users to execute business processes at the click of a button with the maximum of efficiency. Some would have you believe that this future is already here! Arguably, we’ve all been engaged in digital transformation…
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Stonewater’s virtual properties with Active Housing
As part of its digital transformation, Stonewater has launched a new virtual ‘property shop’ with Active Housing. Stonewater originally chose Active Housing to help with the full digital transformation of its services, included a new tenant portal, followed by a tenant onboarding application. Stonewater’s property shop showcases its properties available to buy or let, allowing…
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