There’s no doubt that self-service portals have become an important tool for social housing providers by helping to manage and respond to tenants’ requirements. Whereas before, tenants would have had to face long call-times and queues to speak to their provider, they can now easily report any issues, update information or pay rent using a…
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Customer Management
Power up with SharePoint
SharePoint is all about communication and collaboration and is an ideal out-of-the-box tool for those who need a modern intranet platform. Being part of the Microsoft suite also means integration with other applications is seamless, creating a more streamlined and efficient experience for everyday use. To demonstrate how SharePoint and Microsoft applications could have a…
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Connecting hi-tech health and housing
Digital health has the potential to transform the lives of millions of people and make a significant contribution towards the ultimate goal of preventative healthcare. With that in mind, housing providers and local authorities, as well as the NHS and social care providers, should consider how to meet the needs of an ageing population, and…
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Bad housing data, or how much is ‘Lodnon’ costing you?
This edition of Housing Technology is heavier on ‘data’ than normal, in part owing to our main feature article on data integration and straight-through processing as well as numerous contributed articles from data experts in our sector. In much the same way that a philosophical construct or mathematical theorem is only as strong as its…
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Signal boost for digital skills
We Are Digital’s chief executive, Matt Adam, outlines the digital skills gap facing the UK’s employers and the digital marketing roles opening up across the job market for tenants as a result. Finding work and income-generating opportunities for tenants is an ongoing concern for housing providers. The pandemic has changed the workplace, possibly forever, and…
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Transforming the customer experience at CHP
In 2018, we started an ambitious programme to transform the way CHP operates. We’d already earned a reputation for being a high-performing housing association but we wanted to go further and provide a consistently great customer experience. In order to achieve this, we recognised that a complete overhaul of our existing processes and use of…
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