Following the introduction of a new customer experience (CX) platform from Meritec, Livin Housing is now processing its tenants’ repairs requests 45 per cent faster. Livin chose a solution from Meritec via the government’s G Cloud framework to transform its CRM processes using a flexible digital CX platform. It enabled the mobilisation and increased visibility…
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Customer Management
Shutting the door on homelessness
Trevor Hampton, director of housing product solutions at Northgate Public Services explores how a more robust approach to ‘predict and prevent’ could help stave off a potential avalanche of evictions in the wake of coronavirus. A poll at the start of 2020 found that we are all on average just two and a half pay…
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Leeds Council’s IoT plan with HomeLink
HomeLink has been awarded a 12-month project with Leeds City Council to improve the safety and wellbeing of its residents through an IoT programme. A £500,000 investment from GovTech Catalyst will cover the deployment of IoT-based sensors in 1,000 of the council’s homes. Approximately 50 of these properties will also include further smart technology, such…
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Proptechs and IT start-ups in housing
Following our last overview of the start-up IT companies in our sector (see Housing Technology magazine, January 2020), we return again for 2021 with a selection of ‘proptech’ companies and IT start-ups that are devoting either all or most of their focus on developing exciting new technologies for social housing, based on the recommendations we…
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Thirteen launches self-service portal
Thirteen Group has launched a self-service portal for its tenants based on its original Touchpoint programme and reaped a tenfold increase in regular usage. With My Thirteen, tenants can search and apply for properties, check their balance or pay their rent, book a repair, update account details and find a home, at any time from…
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L&Q’s virtual concierges from Alcove
An L&Q extracare scheme in Essex has been fitted with a virtual concierge service from Alcove. L&Q’s Cornell Court is the first social housing scheme in the UK to include this technology as standard and to use the internet of things to connect several devices within each property to create a wraparound service for residents….
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