FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
Sovereign’s UC platform with FourNet & EnghouseRead More →
Customer Management
Better visibility with contact data integration
There is a government-led drive for social housing providers to build more homes as a way to provide housing for those in need and for those taking the first step on the ladder towards home ownership. But with private rentals having a better reputation for customer service, housing providers must improve the quality and safety…
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Orbit’s augmented reality tours
Orbit Group has launched a new augmented reality digital safety tour, providing tenants with the very latest fire safety advice. The augmented reality software has been sponsored by Orbit and developed by Firemark Education. The result is an interactive digital safety tour which takes the viewer through a virtual home, identifying the potential hazards and…
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Changing the channel for good
The mass adoption of new technologies is rarely a smooth curve, rather a journey punctuated by unforeseen lurches and tipping points. Chris Mansfield, business development director at AI chatbot innovator Futr, shares his thoughts on channel shift in the housing sector, and how we can make it stick. As someone focused on customer contact innovation…
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Self-service portal success
There’s no doubt that self-service portals have become an important tool for social housing providers by helping to manage and respond to tenants’ requirements. Whereas before, tenants would have had to face long call-times and queues to speak to their provider, they can now easily report any issues, update information or pay rent using a…
Self-service portal successRead More →
Power up with SharePoint
SharePoint is all about communication and collaboration and is an ideal out-of-the-box tool for those who need a modern intranet platform. Being part of the Microsoft suite also means integration with other applications is seamless, creating a more streamlined and efficient experience for everyday use. To demonstrate how SharePoint and Microsoft applications could have a…
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