Domestic abuse is not a fringe issue; it ruins families, permeates communities and is happening on many of our streets up and down the country. Since the lockdown, the number of domestic abuse cases has rocketed, and teams across the housing sector are having to learn and adapt quickly. In 2017/18, two million adults across…
The role of housing providers in tackling domestic abuseRead More →
Customer Management
Thrive’s Active Housing portal
Thrive Homes has partnered with Active Housing to develop a new self-service tenant portal, enabling tenants to manage their tenancies and perform a variety of transactions, including reporting repairs and paying their rents. Before working with Active Housing, Thrive had developed a tenant app which had received mixed reviews, so the housing provider’s goal with…
Thrive’s Active Housing portalRead More →
Hybrid communications’ transformation
When you hear the term ‘hybrid’, you probably don’t associate it with customer communications, but it could be key to your digital transformation success with communications in 2021. Delivering the best possible customer experience and going 100 per cent digital is the holy grail for many housing providers, but it can often feel like an…
Hybrid communications’ transformationRead More →
Fortem develops contact-free digital sign-ins
Fortem has developed and begun trialling a new, contact-free digital sign-in system for site visits. The QR-code poster and backend website can be customised allowing the system to deliver key health and safety information when the user signs in. The solution gives flexibility for each site allowing for unique information specific to that site. From…
Fortem develops contact-free digital sign-insRead More →
Technology-enabled care comes of age
Tunstall Healthcare’s director, Zillah Moore, discusses the role of technology-enabled care services (TECS) in keeping vulnerable people connected to key stakeholders while living at home, including clinicians, housing providers and communities, particularly during the pandemic. Over the past decade, many technological innovations have become mainstream: millions of people use technology at home and on-the-go to…
Technology-enabled care comes of ageRead More →
Connected tenants & connected homes
Housing Technology interviewed representatives from Aareon, AdaptEco, Civica, Hyperoptic and Insite Energy about the alignment of omni-channel communications with smart/IoT-enabled homes to improve tenants’ lives while helping housing providers’ operational performance. What should housing providers do for better communications and more connected tenants? Aareon UK’s head of digital, Tina Kennedy, said, “The number-one priority is…
Connected tenants & connected homesRead More →
