Digital health has the potential to transform the lives of millions of people and make a significant contribution towards the ultimate goal of preventative healthcare. With that in mind, housing providers and local authorities, as well as the NHS and social care providers, should consider how to meet the needs of an ageing population, and…
Connecting hi-tech health and housingRead More →
Customer Management
Bad housing data, or how much is ‘Lodnon’ costing you?
This edition of Housing Technology is heavier on ‘data’ than normal, in part owing to our main feature article on data integration and straight-through processing as well as numerous contributed articles from data experts in our sector. In much the same way that a philosophical construct or mathematical theorem is only as strong as its…
Bad housing data, or how much is ‘Lodnon’ costing you?Read More →
Signal boost for digital skills
We Are Digital’s chief executive, Matt Adam, outlines the digital skills gap facing the UK’s employers and the digital marketing roles opening up across the job market for tenants as a result. Finding work and income-generating opportunities for tenants is an ongoing concern for housing providers. The pandemic has changed the workplace, possibly forever, and…
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Transforming the customer experience at CHP
In 2018, we started an ambitious programme to transform the way CHP operates. We’d already earned a reputation for being a high-performing housing association but we wanted to go further and provide a consistently great customer experience. In order to achieve this, we recognised that a complete overhaul of our existing processes and use of…
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Riverside’s pandemic project for digital inclusion
To combat the effects of coronavirus, Riverside has been rolling out 100s of pieces of IT kit to help our tenants, with the aim reducing social isolation by getting them online to stay in touch with family and friends. As part of this, we identified a need for further digital training for residents, using our…
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Sutton’s IoT plan for vulnerable residents
As a result of the pandemic, demand for social care support is increasing as people recover from the virus or suffer from adverse mental health. Here at Sutton Council, over 70 per cent of our budget is spent on social care and supporting the borough’s vulnerable children and adults – this includes our social care…
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