How do we set about enthusing older people and those with additional care needs about the benefits of technology in their homes? Great engagement between housing and care staff and their client helps, while a pandemic also has the potential to create a disruptive environment to spur housing providers to try some different approaches to…
Stay home and stay safe for longer with TECHRead More →
Customer Management
Free tenant app from Optus Homes
Optus Homes has just launched Empient, a tenant app for housing providers with up to 2,000 properties. Gerry Kelly, CEO, Optus Homes, said, “As part of our launch, we are giving away free Empient licences to 50 smaller housing providers. There are no hidden charges or obligations – any housing provider with fewer than 2,000…
Free tenant app from Optus HomesRead More →
Gravesham’s self-service repairs with Active Housing
Gravesham Borough Council is moving all of its repairs reporting and appointment management online with Active Housing as part of its complete digital transformation of tenant services by 2023. The council has chosen the full suite of Active Housing’s Active Diagnostics products. These include the core Active Diagnostics product, allowing tenants to diagnose, log and…
Gravesham’s self-service repairs with Active HousingRead More →
How to train your chatbot
Done well, chatbots enable better customer self-service and improve customer satisfaction. However, a good implementation requires some knowledge of how chatbots work, and you need to get a few things right if you want to get the best out of your new virtual employee. Natural language understanding Even though there are infinite ways your customers…
How to train your chatbotRead More →
“Hi, I’m Neela”
“Hello – pleased to meet you. I’m Neela. How can I help you?” Aareon’s new AI-based virtual assistant, known as Neela, is set to adopt an increasingly independent role in helping to communicate with tenants. Currently still in the pilot phase, we expect that Neela will gradually transform tenant support in future. Neela’s skills If…
“Hi, I’m Neela”Read More →
Active Community connects socially-isolated tenants
Following its acquisition of the Community Book platform, Active Housing by Hallnet has rebranded and launched it as its latest digital solution to connect tenants, bring communities together and tackle the threat of social isolation, particularly in the face of further coronavirus lockdowns. Developed with help from Wigan Council, Wigan Borough Community Partnership and Inform…
Active Community connects socially-isolated tenantsRead More →
