MRI Software has announced that it is starting a year-round survey and campaign to capture data about the lives of social housing tenants and satisfaction with their housing. The software company’s Resident Voice Index will collect self-reported user data through a series of surveys and polls. Tenants who wish to participate will share their views…
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Customer Management
Hafod Housing & Aareon – Re-imagining transformation
The phrase ‘digital transformation’ can conjure up a futuristic ideal of fully mobile operations and AI-driven processes that allow systems users to execute business processes at the click of a button with the maximum of efficiency. Some would have you believe that this future is already here! Arguably, we’ve all been engaged in digital transformation…
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Stonewater’s virtual properties with Active Housing
As part of its digital transformation, Stonewater has launched a new virtual ‘property shop’ with Active Housing. Stonewater originally chose Active Housing to help with the full digital transformation of its services, included a new tenant portal, followed by a tenant onboarding application. Stonewater’s property shop showcases its properties available to buy or let, allowing…
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Livin’s 45% faster repairs with Meritec
Following the introduction of a new customer experience (CX) platform from Meritec, Livin Housing is now processing its tenants’ repairs requests 45 per cent faster. Livin chose a solution from Meritec via the government’s G Cloud framework to transform its CRM processes using a flexible digital CX platform. It enabled the mobilisation and increased visibility…
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Shutting the door on homelessness
Trevor Hampton, director of housing product solutions at Northgate Public Services explores how a more robust approach to ‘predict and prevent’ could help stave off a potential avalanche of evictions in the wake of coronavirus. A poll at the start of 2020 found that we are all on average just two and a half pay…
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Leeds Council’s IoT plan with HomeLink
HomeLink has been awarded a 12-month project with Leeds City Council to improve the safety and wellbeing of its residents through an IoT programme. A £500,000 investment from GovTech Catalyst will cover the deployment of IoT-based sensors in 1,000 of the council’s homes. Approximately 50 of these properties will also include further smart technology, such…
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