Following our last overview of the start-up IT companies in our sector (see Housing Technology magazine, January 2020), we return again for 2021 with a selection of ‘proptech’ companies and IT start-ups that are devoting either all or most of their focus on developing exciting new technologies for social housing, based on the recommendations we…
Proptechs and IT start-ups in housingRead More →
Customer Management
Thirteen launches self-service portal
Thirteen Group has launched a self-service portal for its tenants based on its original Touchpoint programme and reaped a tenfold increase in regular usage. With My Thirteen, tenants can search and apply for properties, check their balance or pay their rent, book a repair, update account details and find a home, at any time from…
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L&Q’s virtual concierges from Alcove
An L&Q extracare scheme in Essex has been fitted with a virtual concierge service from Alcove. L&Q’s Cornell Court is the first social housing scheme in the UK to include this technology as standard and to use the internet of things to connect several devices within each property to create a wraparound service for residents….
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The role of housing providers in tackling domestic abuse
Domestic abuse is not a fringe issue; it ruins families, permeates communities and is happening on many of our streets up and down the country. Since the lockdown, the number of domestic abuse cases has rocketed, and teams across the housing sector are having to learn and adapt quickly. In 2017/18, two million adults across…
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Thrive’s Active Housing portal
Thrive Homes has partnered with Active Housing to develop a new self-service tenant portal, enabling tenants to manage their tenancies and perform a variety of transactions, including reporting repairs and paying their rents. Before working with Active Housing, Thrive had developed a tenant app which had received mixed reviews, so the housing provider’s goal with…
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Hybrid communications’ transformation
When you hear the term ‘hybrid’, you probably don’t associate it with customer communications, but it could be key to your digital transformation success with communications in 2021. Delivering the best possible customer experience and going 100 per cent digital is the holy grail for many housing providers, but it can often feel like an…
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