Bridge Housing Solutions has created a new app, My Social Housing, that aims to mitigate homelessness, help people searching for social housing, and reduce the number of homes that are unnecessarily sitting empty. My Social Housing scours over 1,500 websites and provides suitable referrals to families for affordable, safe and well-maintained accommodation. The app can…
My Social Housing app to combat homelessnessRead More →
Customer Management
How chatbots make customer services more human
I’ve worked in many sectors over the years, and none comprises a nicer bunch of people who take customer care as seriously as we do in social housing. Unfortunately, turning the sector’s good intentions into good practice is often constrained by budgets. But it’s not just about the money; technology is also an important element…
How chatbots make customer services more humanRead More →
The internet of things – Finally living up to the hype?
The internet of things (IoT) is on the cusp of going mainstream in the housing sector. The technology has caught up with the hype and the promise of the fourth industrial revolution bringing improvements to people’s lives is becoming a reality, and it couldn’t have come a moment too soon. With increasingly ageing populations, climate…
The internet of things – Finally living up to the hype?Read More →
Developing truly tenant-centric apps
Change can be a scary word, and when big changes happen there are always casualties. But history also tells us that when change is driven by the government and accepted by the people, the casualties often tend to be those who refuse to accept the change or simply delay too long before adopting it. The…
Developing truly tenant-centric appsRead More →
All-change with technology for tenant relationships
The other day I read a comment from a colleague about a medium-sized housing customer of ours who was considering at board level whether they would still need a physical office after the current pandemic. This surprised me at first; the housing sector has traditionally been absolutely office-based and also resistant to the idea that…
All-change with technology for tenant relationshipsRead More →
Aspire Housing’s two-week call-centre solution
Aspire Housing has implemented a remote contact centre solution in just two weeks in order to allow its staff to work from home during the pandemic. Aspire worked with Social Telecoms, Alysium Consulting and 8×8 to design and deliver the system. Grant Sharman, group director of ICT, Aspire Housing, said, “We’ve undertaken a large-scale change…
Aspire Housing’s two-week call-centre solutionRead More →
