Coronavirus has turned everything we take for granted upside down. Time-travellers from a year ago would take one look at the headlines and believe they had landed in the middle of a dystopian novel. For the most vulnerable people in society who already had more than their fair share of problems such as health conditions,…
Smart technology can help tenants through challenging timesRead More →
Customer Management
Housing Solutions and Prodo develop chatbot for tenants
Digital agency Prodo has been working with Housing Solutions to implement an automated chatbot to help with tenants’ queries. Prodo and Housing Solutions have worked together for a number of years, launching various projects to drive digital transformation and give tenants more control over day-to-day tenancy tasks, from self-serve repairs appointments via the portal to…
Housing Solutions and Prodo develop chatbot for tenantsRead More →
Appello’s digital telecare at Guinness Partnership
Guinness Partnership is transforming its housing for older people with Appello’s digital telecare suite. As part of its new technology service offering, Guinness is introducing Appello’s Smart Living Solutions to 30 of its developments across England. Residents will benefit from flat-to-flat and resident-to-manager video calls and video door-entry for individual homes and communal areas. Appello’s…
Appello’s digital telecare at Guinness PartnershipRead More →
Technology-led tenant engagement
Tenants expect more than ever before from their housing providers – speedier service, easier rent management, always-on assistance and improved communication channels. This is against a backdrop of tightening budgets and a multitude of channels to manage. So how can technology help housing providers streamline ways of working and enhance this experience? And what should…
Technology-led tenant engagementRead More →
What’s the point of customer feedback?
For many years, the measurement of customer satisfaction (CSAT) has played an important and high-profile role in the housing sector. Most RSLs publish annual CSAT targets, for both repairs and ‘overall satisfaction’, and they publish their attainment against those targets. There’s a regulatory imperative behind this and, of course, CSAT provides a useful barometer of…
What’s the point of customer feedback?Read More →
The rise of senior CX roles in social housing
No two people are the same, so it stands to reason that no two tenants are the same either. Within social housing, you have tenants with a wide range of opinions, income levels, religions, political views, education levels and awareness of technology (more on this later). Due to these differences, it means a one-size-fits-all approach…
The rise of senior CX roles in social housingRead More →
