These are incredibly difficult times, and both our personal and working lives are set to be extraordinarily different for at least the next few months. There will be many challenges ahead, but together we can help to build resilience and support each other in our respective endeavours. We saw the strength that housing providers can…
Tough times & sharing your experiencesRead More →
Customer Management
Ocean Housing’s new app
Ocean Housing has joined the multitude of housing providers with their own tenancy app for smartphones. Mark Gardner, chief executive, Ocean Housing, said, “Many of our tenants are busy working families, or juggle shifts, so having an app makes it easier for them to get in touch at a time that suits them. We’ve been…
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How to tackle fuel poverty with IT
With Spring in sight, over 600,000 households will be breathing a sigh of relief as they survive yet another winter in fuel poverty. Fuel poverty is officially defined as a household which spends more than 10 per cent of its net income, after all housing costs are taken out, on heating the home and other…
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Ready for the digital switchover?
The trouble with long deadlines is they lure you into a false sense of security. When BT first announced in 2015 that analogue telephony would be phased out from 2020 and switched off completely by 2025, it probably seemed like an age away. Almost five years on, how prepared are we for what will be…
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From technophobe to IT trainer – My journey to becoming a digital devotee
When I started working in PA Housing’s customer contact centre in Leicester three years ago, I was a complete technophobe – I didn’t even know how to use Excel. I’ve now helped on organisation-wide CRM projects and am helping to build a chatbot. I’m also the person who liaises between residents, staff members and the…
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Encouraging women into housing IT
Is it right that we are still discussing women in IT as a standalone topic in 2020? The dawn of a new decade demands a hard look at why this subject continues to require special attention. According to the training and job website Women in Tech, “Only one in six tech specialists in the UK…
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