Like many housing providers, Riverside is investing significant time, effort and money to harness the power of digital technology and become more agile as a business. This requires us to both look forward to the future as well as deal with the IT legacy of the past so that we can drive improvements for customers….
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Customer Management
Salix Homes launches Exactly+ self-diagnostic portal
Salix Homes has introduced a new portal so that its 8,000+ tenants can manage their own tenancies digitally. Developed in conjunction with Exactly+, MySalix features innovative diagnostic and chatbot-based technology so that tenants can diagnose, book and schedule repairs themselves, and then track their repair right up until there is a knock at their door….
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Newydd Housing’s award-winning Orchard self-service platform
Newydd Housing has partnered with Orchard to deliver a digital self-service platform for its tenants. With Orchard’s Digital Self Service Platform at its core, the housing provider has improved its tenants’ online experience, streamlined internal processes and enabled its customer services team to work smarter, as well as picking up a TPAS Cymru award along…
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Women in housing IT
Housing Technology interviewed a group of women involved in housing IT from Adra, Civica, Community Housing, Northgate Public Services, PIMSS Data Systems, Prodo Digital and Rochdale Boroughwide Housing about their various roles in IT, any challenges they’ve faced as women in a traditionally fairly male-dominated sector and how more women can be encouraged to consider…
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Scottish Borders’ tenant app from Castleton
Scottish Borders Housing has gone live with a new Agile customer app. Supported by Castleton Technology, the MySBHA app enables tenants to carry out simple transactions themselves such as raising repairs, paying their rent and changing their account or personal details. Julia Mulloy, chief executive, Scottish Borders Housing, said, “The launch of MySBHA is part…
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Chatbots – AI hype vs. reality
We’ve all seen the alarmist robot headlines and hyped supplier claims about how the fourth industrial revolution will change the nature of employment for humans and the way our communities are organised. But most of the AI that we currently see has been in passive technology in retail-driven areas where there is a wealth of…
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