For many businesses, digital transformation is shifting from a long-term aspiration to an urgent requirement. Customers increasingly expect to use digital methods to manage their interactions with brands, and have come to expect the level of personalisation, efficiency and control that can only be achieved with end-to-end digital transformation. Digital transformation is more than just…
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Customer Management
Midland Heart moves to low code with OutSystems
Midland Heart is now using OutSystems’ low-code platform to deliver a fast-tracked, two-year IT transformation strategy and rapidly develop applications for revamped interactions with its 70,000 tenants. Kathryn Downs, director of technology and transformation, Midland Heart, said, “We want to create an easy, frictionless digital experience supporting everything from paying rent to reporting repairs. We…
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Reaching out to tenants with technology
The introduction of universal credit and welfare reform has put pressure on housing providers’ finances and those of their tenants. That has placed a premium on efficient communication between the two groups; one approach housing providers can take is broadening the range of communications they offer. Housing providers should be encouraging their tenants to self-serve…
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Eden Housing’s digital continuum with Orchard
Eden Housing has extended its existing contract with Orchard for a further five years in order to continue and expand its digital transformation programme, with continued emphasis on better tenant services and more streamlined internal operations. When Eden Housing’s small IT team found themselves struggling with multiple systems, they began to look at their overall…
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Curo’s Aareon-powered self-service portal
Based on Aareon’s suite of digital software and services, Curo Group has launched its MyCuro self-service portal. Following its launch earlier this year, Curo has already successfully signed up over 2,300 tenants to its new online service. After implementing Aareon’s QL housing management system in 2011, Curo has since implemented Aareon’s digital solutions such as…
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Would you like a receipt for that?
Digital technology has the potential to re-define the relationship between housing providers and their customers. It determines their access to information, ability to book services and their overall experience with their landlord. Silva’s strategic plan sets out a commitment that 80 per cent of customer-initiated transactions will be conducted online by 2021, from a starting…
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