Four out of five adults in the UK now own a smart phone, with the average person spending one day a week online. As a consequence, the amount of information we share about ourselves – our likes, dislikes, spending habits and places we go – is being regularly analysed by companies who want to know…
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Customer Management
Northgate buys Snook
Northgate Public Services has announced the acquisition of Snook, a service design agency specialising in the redesign of public and private services to better meet users’ needs. Stephen Callaghan, CEO, Northgate Public Services, said, “Snook’s reputation for designing products and services that are more accessible, relevant and focused on people’s needs is unrivalled in the…
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Pure Fibre Housing signs CCG in Wales
Cartrefi Cymunedol Gwynedd is the first housing provider in Wales to sign up for pure-fibre broadband from a new non-profit infrastructure provider, Pure Fibre Housing. Pure Fibre Housing, a community interest company (CIC), will provide full-fibre infrastructure to housing providers on a non-profit basis. It is part of the i4 Technology Group founded by Welsh…
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Bringing people together – Transforming customer service with Microsoft Teams
More and more businesses are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical process of ‘flowing through the organisation’, and then looking at how they can best streamline that process in order to improve the customer experience. With the customer journey continuing to become…
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GreenSquare self-serves with Orchard
GreenSquare Group has implemented Orchard’s Digital Self Service platform to improve customer experience and the efficiency of its service delivery. After analysing the cost of engaging with its tenants, GreenSquare found that its telephone-based contacts were costing around £5 per transaction compared with just 5p for digital contact methods. Along with the housing provider’s wider…
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Diving in at the shallow end
Sovereign Housing’s head of digital services, Sam Dart, will be speaking at Housing Technology’s ‘Connected Communities 2019’ event at the BT Tower in London on 10 September. He has been at the forefront of a shift to a cloud-based portal at Sovereign Housing. Making life as easy as possible for Sovereign customers is at the…
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