Housing Solutions has embarked on a first-of-its-kind project, introducing AI technology via Amazon Alexa into tenants’ homes. This is a revolutionary customer self-service platform, developed alongside Castleton Technology. Our new ‘digital IT’ strategy, approved earlier this year, was driven by Housing Solutions’ organisational objective to support our tenants. Following feedback from them and an independent…
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Customer Management
Grand Union Housing’s e-welfare system from Appello
Grand Union Housing has chosen Appello to provide its first digital living solution for some of its extra care residents in Bedfordshire. Residents will benefit from apartment-to-apartment video calls, video door-entry system, upgraded smoke detectors and pendants for each resident to wear in case of emergency. Buttons have been replaced with touch pads, making them…
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Connexus standardises on Enghouse Interactive
Connexus has standardised its operations on a contact centre and telephony platform from Enghouse Interactive, with support implementation support from Voyager Networks. Connexus was formed from the 2017 merger of Herefordshire Housing and Shropshire Housing. Before the merger, both Herefordshire Housing and Shropshire Housing had their own contact centres and telephony systems. After reviewing the…
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Halton Housing trials Informetis AI & energy project
Halton Housing is working with AI and smart-energy start-up Informetis to trial a new method of ensuring its elderly and vulnerable tenants are safe using data from electrical appliance usage in their homes. Informetis is a spin-out from Sony’s former energy R&D division. Its aim is to enable the collection, analysis and reporting of electricity…
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Prodo’s guide to channel shift
Digital marketing agency Prodo has just published ‘Shift! How to Make Channel Shift Happen in Housing’, specifically around how social housing providers should approach channel shift and digital transformation. Prodo surveyed hundreds of housing contacts in various roles and carried out interviews with senior housing professionals involved with channel-shift projects. The result is a comprehensive…
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Self-service portals & Microsoft Dynamics… What next?
Once you’ve installed Microsoft Dynamics, what next? Well, the product itself has the flexibility to be extended in many different directions, and most of our customers are usually wanting to extend Dynamics so that others can access it via implementing a portal. Portals are an attractive proposition to many customer-facing organisations, offering the ideal win-win…
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