Deliveroo, eBay and Uber are just a few of the organisations leading the way with exceptional, instant customer experiences. By giving customers control, reassurance and convenience these companies have built trust and brand loyalty during a time of uncertainty. Consumers are becoming accustomed to Uber-style services with transparency and real-time reassurance. This standard of service…
The ‘in the instant’ revolution for housing repairsRead More →
Customer Management
Plus Dane’s digital telecare with Appello
Plus Dane Housing has selected Appello to provide its first digital telecare solutions for residents. Appello will supply digital monitoring services to all 13 of the housing provider’s residential and extra-care schemes and will begin installing its digital telecare infrastructure and Smart Living Solutions suite into eight sites, replacing Plus Dane’s existing analogue systems. From…
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Better by design
Today’s housing providers face the combined challenge of increasing tenant demand and reduced budgets. Cloud-based technology, AI and automation are providing the answers, improving services for tenants and the way they interact with providers but just as important is how we interact with the technology, as users or customers. Software developers now spend as much…
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Data insights & learning from retailers
Four out of five adults in the UK now own a smart phone, with the average person spending one day a week online. As a consequence, the amount of information we share about ourselves – our likes, dislikes, spending habits and places we go – is being regularly analysed by companies who want to know…
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Northgate buys Snook
Northgate Public Services has announced the acquisition of Snook, a service design agency specialising in the redesign of public and private services to better meet users’ needs. Stephen Callaghan, CEO, Northgate Public Services, said, “Snook’s reputation for designing products and services that are more accessible, relevant and focused on people’s needs is unrivalled in the…
Northgate buys SnookRead More →
Pure Fibre Housing signs CCG in Wales
Cartrefi Cymunedol Gwynedd is the first housing provider in Wales to sign up for pure-fibre broadband from a new non-profit infrastructure provider, Pure Fibre Housing. Pure Fibre Housing, a community interest company (CIC), will provide full-fibre infrastructure to housing providers on a non-profit basis. It is part of the i4 Technology Group founded by Welsh…
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