In February 2019 and for the first time in history, there were more people in the world over the age of 65 than under five. An ageing population raises the question; how can data and new technologies help housing providers to deal with some of society’s most vulnerable people and complex needs? Keeping track of…
Data management in housing – Better analytics, intelligence and accessRead More →
Customer Management
Queen’s Cross & Valleys to Coast sign up for Housing Insight’s PanConnect
Valleys to Coast Housing is implementing Housing Insight’s PanConnect during the first quarter of 2019 to give its tenants a self-service portal and app. Polly Thompson, head of IT, Valleys to Coast Housing, said, “The self-service portal and app will help us engage more with our tenants, and introducing the repairs diagnostics tool will reduce…
Queen’s Cross & Valleys to Coast sign up for Housing Insight’s PanConnectRead More →
Grand Union’s Active Housing portal
Grand Union Housing has completed the development and launch of its Active Housing-based tenant portal. The new portal replaces three previous separate sites from before the merger of Aragon Housing, Rockingham Forest Housing and South Northants Homes. Grand Union Housing uses Capita’s Open Housing as its main back-office system so Active Housing used its experience…
Grand Union’s Active Housing portalRead More →
Hafod Housing’s Aareon self-service app
Hafod Housing has introduced a new self-service tenant app from Aareon, chosen because of the housing provider’s existing use of Aareon’s QL housing management system. Chris Davies, performance manager, Hafod Housing, said, “We already had a very successful relationship with Aareon and its QL software for many years. By staying with Aareon for the self-service…
Hafod Housing’s Aareon self-service appRead More →
NCH on call with Voyager Networks & Enghouse Interactive
Enghouse Interactive and Voyager Networks have completed the installation of a new call-centre platform for Nottingham City Homes. Nottingham City Homes handles over 400,000 calls through its contact centre each year relating to the 27,000 it manages on behalf of Nottingham City Council. Most calls are repair related, but they also cover rent accounts and…
NCH on call with Voyager Networks & Enghouse InteractiveRead More →
All together now
What uniquely connects Sir Clive Woodward OBE, Simon Weston OBE, George Clarke, Baron Bird, Rev. Giles Fraser, Dr Sue Black OBE and Maggie Philbin OBE? They have all been just some of the keynote speakers from our past annual Housing Technology conferences and executive forums, illustrating the diverse nature of each event and how social…
All together nowRead More →
