Housing Technology interviewed a group of women involved in housing IT from Adra, Civica, Community Housing, Northgate Public Services, PIMSS Data Systems, Prodo Digital and Rochdale Boroughwide Housing about their various roles in IT, any challenges they’ve faced as women in a traditionally fairly male-dominated sector and how more women can be encouraged to consider…
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Customer Management
Scottish Borders’ tenant app from Castleton
Scottish Borders Housing has gone live with a new Agile customer app. Supported by Castleton Technology, the MySBHA app enables tenants to carry out simple transactions themselves such as raising repairs, paying their rent and changing their account or personal details. Julia Mulloy, chief executive, Scottish Borders Housing, said, “The launch of MySBHA is part…
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Chatbots – AI hype vs. reality
We’ve all seen the alarmist robot headlines and hyped supplier claims about how the fourth industrial revolution will change the nature of employment for humans and the way our communities are organised. But most of the AI that we currently see has been in passive technology in retail-driven areas where there is a wealth of…
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Delivering on-demand, seamless tenant services
Any housing provider that isn’t focused on delivering a superior digital experience for tenants is going to come unstuck in the near future. But providing that seamless experience is challenging when your business systems don’t support it. Evolution is certainly vital to the longevity of any successful organisation. But the unfortunate by-product can be a…
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Why wi-fi in residential care matters
It’s strange to think that for those born after the turn of the century, a life before the Internet will be completely unknown, and for those of us who weren’t or still remember the screeching sound of dial-up connections, it’s difficult to imagine a time where you couldn’t pay your bills online, shop at home,…
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How CRM is the new ‘core system’ for social housing
Digital enablement solutions are already delivering tangible business advantages in social housing, from enhancing customer communications and services to improving organisational efficiency and managing the impact of universal credit. The sector is starting to see real benefits from the data and intelligence it’s gathering, as more and better data is helping drive business transformation based…
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