Although tenants can’t necessarily choose their housing provider when looking for somewhere to live, they do expect their landlord to be able to deliver on all fronts, especially customer service. But how can housing providers’ contact centres keep up with tenants’ ever-increasing expectations and demands? And how can they resolve more complex queries while also…
Digital agents and robotic process automationRead More →
Customer Management
Creating trust & transparency in repairs
The online revolution has introduced consumers to a plethora of new instant, connected services. Companies such as Amazon, Deliveroo and Uber have created on-demand, transparent and connected experiences, putting customers at the centre of their services, and giving them control, reassurance, convenience and, overall, building trust. They are setting the benchmark for all sectors and…
Creating trust & transparency in repairsRead More →
Low code & digital technology – Transforming tenants’ lives
In March 2019, Midland Heart had the brilliant opportunity to share our digital journey so far with peers from across the sector at the Housing Technology 2019 conference. Rewind to October 2017 and new to the sector from the world of retail, I was tasked with launching a portal for tenants to manage their rents….
Low code & digital technology – Transforming tenants’ livesRead More →
Housing Solutions takes to AI
Housing Solutions has embarked on a first-of-its-kind project, introducing AI technology via Amazon Alexa into tenants’ homes. This is a revolutionary customer self-service platform, developed alongside Castleton Technology. Our new ‘digital IT’ strategy, approved earlier this year, was driven by Housing Solutions’ organisational objective to support our tenants. Following feedback from them and an independent…
Housing Solutions takes to AIRead More →
Grand Union Housing’s e-welfare system from Appello
Grand Union Housing has chosen Appello to provide its first digital living solution for some of its extra care residents in Bedfordshire. Residents will benefit from apartment-to-apartment video calls, video door-entry system, upgraded smoke detectors and pendants for each resident to wear in case of emergency. Buttons have been replaced with touch pads, making them…
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Connexus standardises on Enghouse Interactive
Connexus has standardised its operations on a contact centre and telephony platform from Enghouse Interactive, with support implementation support from Voyager Networks. Connexus was formed from the 2017 merger of Herefordshire Housing and Shropshire Housing. Before the merger, both Herefordshire Housing and Shropshire Housing had their own contact centres and telephony systems. After reviewing the…
Connexus standardises on Enghouse InteractiveRead More →
