Digital Unite has won a new three-year contract with Clarion Futures, the charitable foundation of Clarion Housing Group, for the continuation of its tenant digital inclusion programmes. Digital Unite’s programme for Clarion Futures comprises its digital champions’ network (DCN), which provides a strong central foundation for the programme for digital champions themselves and Clarion’s digital…
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Customer Management
What does digital inclusion 2.0 look like?
The internet has undoubtedly revolutionised, and in most cases, improved the way people live, work and play; from the creation of work opportunities to how people and businesses interact with each other. This includes transforming how individuals interact with government, since it allows for greater access to public services and transparency of information, through free…
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Hitachi and Microsoft’s DI support for Clarion
In November 2018, Clarion Futures, Hitachi Solutions and Microsoft hosted a networking event for the housing provider’s digital champions, and demonstrated some of the project’s key successes. Hilary Sutton, from Aylsham in Norfolk, is one of Clarion Futures’ digital champions who gives up their time to help residents use computers and make the most of…
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Is IT really transforming lives?
Having worked within the IT side of housing for 20 years and witnessed massive developments in technology, the advances are now at a rate many could never have imagined beyond the realms of science fiction. In housing, the primary focus for IT systems so far has been to improve organisational processes and trying to do…
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The lottery of exposure to tech – Why are we excluding parents from the conversation?
Techmums’ (#techmums) head of operations, Isabel Chapman, explains the importance of getting parents involved in digital inclusion programmes and how Techmums are helping parents to get online and learn more about the opportunities the internet offers, particularly around their childrens’ futures. When the new school year began in September last year, many parents posted filtered…
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Past, present and what the future could be…
It’s been 17 years since Microsoft Dynamics was first introduced and many people, me included, missed the launch of Microsoft CRM (as it was then called) v1.0 because it singularly failed to grab anyone’s attention. Fast forward to Microsoft CRM v3.0, which was the first version people started to take seriously. This version was also…
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