Housing Technology has just published ‘The E-State of the Nation 2018/19’ report, covering UK social housing providers’ current and future plans for their IT estates and how technology underpins all of their business operations. The report is based on a comprehensive online survey of over 150 senior IT and business executives from UK housing providers…
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Customer Management
Castleton.Digital launched as interactive housing platform
Castleton Technology has just launched its Castleton.Digital interactive platform, which the company says offers housing providers an infinitely flexible and configurable platform that can link every other existing system together, integrating any tenant data currently stored in separate application silos into a single, simple-to-use solution. Tenant information can then be used to deliver smarter communications,…
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Hyperoptic hits housing milestone
Over 160,000 social housing properties now have access to Hyperoptic’s full-fibre broadband network. Hyperoptic said that it delivers the UK’s fastest broadband speeds of up to 1Gbps (1,000 megabits per second), over 21 times faster than the UK average. It supplies a number of housing providers, including A2Dominion, Hyde Group, Catalyst, Genesis Housing and Notting…
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Is text messaging right for you?
Ofcom reported in 2017 that 94 per cent of adults in the UK now own or use a mobile phone. Text messaging therefore presents housing providers with a powerful tool to improve the quality of their communications with tenants. OmniLedger’s sales and marketing executive, Eric Lau, explores the implications involved with adopting intelligent text messaging…
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Using technology for a more personal approach
Northgate Public Services’ development director, Ewan MacLarty, says it’s time to focus on creating more face-to-face and personalised contact with tenants. A one-size-fits-all approach to housing is in danger of failing tenants as highlighted in a recent report by Shelter. The report revealed that as many as 48 per cent of families in social housing…
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NDL streamlines Moray Council’s mobile services
Moray Council has centralised all of its customer services, including mobile housing repairs, to a single contact centre using NDL’s awiMX and awiSX integration software. After a review to find opportunities to simplify, standardise or share processes for service improvements and money saving, Moray Council wanted to remove multiple contact points for different services by…
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