If somebody said to you five years ago, that artificial intelligence (AI) would now be making inroads into the housing sector, would you have believed it or simply dismissed it? Looking at AI from a more general perspective, at the turn of the millennium, I wonder how many people truly conceived it as being possible…
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Customer Management
Digital transformation – The challenges and opportunities
Citizens have come to expect a certain level of digital interaction with all organisations, including public sector ones. From council tax payments to parking permits, refuse collection to street lighting, public sector organisations interact with the majority of the population in many different ways. As digital technologies continue to permeate our daily lives, the challenges…
Digital transformation – The challenges and opportunitiesRead More →
Communications for innovation and growth
The terms ‘digital transformation’, ‘customer experience’ and ‘user adoption’ are hot topics in the housing sector at the moment, and for good reason given the rapidly changing landscape. It’s pleasing to see that traditional ICT departments are now rebranding into digital teams working collaboratively with colleagues from housing and contact centres. There’s been a considerable…
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Getting tenants to help themselves
Self-service is now an integral part of our daily lives. Self-service check-outs at supermarkets are second nature and in banking, self-service apps are ubiquitous. It’s also commonplace to book medical appointments online and to receive texts reminding you to attend. Naturally, this sets a marvellous precedent for social housing. There have been many technology advances…
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Achieving holistic digital transformation
In both the private and the public sectors there’s a healthy interest in properly and effectively embracing digital transformation in order to reap the very real benefits that this approach brings. Listening to and reading about what is being said about digital transformation, it’s very apparent that there isn’t a clear definition and understanding of…
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Low code – Empowering digital transformation from within
When the government published its ‘Government Transformation Strategy’ in early 2017, its ambition was clear: to transform the relationship between citizens and the state by expanding the public sector’s digital footprint so UK citizens could benefit from more streamlined, cost-effective, and responsive public services. The strategy is foundational to overcoming the increasing pressure on public…
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