Hafod Housing has introduced a new self-service tenant app from Aareon, chosen because of the housing provider’s existing use of Aareon’s QL housing management system. Chris Davies, performance manager, Hafod Housing, said, “We already had a very successful relationship with Aareon and its QL software for many years. By staying with Aareon for the self-service…
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Customer Management
NCH on call with Voyager Networks & Enghouse Interactive
Enghouse Interactive and Voyager Networks have completed the installation of a new call-centre platform for Nottingham City Homes. Nottingham City Homes handles over 400,000 calls through its contact centre each year relating to the 27,000 it manages on behalf of Nottingham City Council. Most calls are repair related, but they also cover rent accounts and…
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All together now
What uniquely connects Sir Clive Woodward OBE, Simon Weston OBE, George Clarke, Baron Bird, Rev. Giles Fraser, Dr Sue Black OBE and Maggie Philbin OBE? They have all been just some of the keynote speakers from our past annual Housing Technology conferences and executive forums, illustrating the diverse nature of each event and how social…
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Digital Unite at Clarion Housing
Digital Unite has won a new three-year contract with Clarion Futures, the charitable foundation of Clarion Housing Group, for the continuation of its tenant digital inclusion programmes. Digital Unite’s programme for Clarion Futures comprises its digital champions’ network (DCN), which provides a strong central foundation for the programme for digital champions themselves and Clarion’s digital…
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What does digital inclusion 2.0 look like?
The internet has undoubtedly revolutionised, and in most cases, improved the way people live, work and play; from the creation of work opportunities to how people and businesses interact with each other. This includes transforming how individuals interact with government, since it allows for greater access to public services and transparency of information, through free…
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Hitachi and Microsoft’s DI support for Clarion
In November 2018, Clarion Futures, Hitachi Solutions and Microsoft hosted a networking event for the housing provider’s digital champions, and demonstrated some of the project’s key successes. Hilary Sutton, from Aylsham in Norfolk, is one of Clarion Futures’ digital champions who gives up their time to help residents use computers and make the most of…
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