ParaDPO’s co-director Clifford Barton explains how GDPR is now part of our everyday existence (not that the Data Protection Act 2018 is beyond current thought), ranging from the curious tenant or the fractious employee wishing to exercise their rights over how their personal data is used, to the largest housing providers with a duty of…
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Customer Management
ROCC partners with Purrmetrix
ROCC, developers of the widely-used Uniclass housing software, has announced a partnership with IoT supplier Purrmetrix. The partnership is expected to form the foundation for a series of smart-home solutions to monitor the environment and condition of housing providers’ properties using Purrmetrix’s low-cost IoT sensors, with the sensors automatically reporting temperature, humidity or carbon dioxide…
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Enghouse set to streamline Flagship’s communications
Flagship Group is just about to implement a new system from Enghouse Interactive for its contact centre to pull all forms of tenant communications together in the same place. At the moment, the housing provider faces a conflict between the need to offer tenants more options for how they interact with Flagship and the disparate,…
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Livin app boosts digital transactions
Livin has revamped its tenant portal and seen digital transactions soar. Over 25 per cent of its tenants are actively using the app, with at least 60 per cent of transactions now carried out digitally, delivering tenant satisfaction levels of 98 per cent. Prior to the implementation of Housing Insight’s Pan Connect portal and app,…
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The right approach to digital transformation
The world we live in is obsessed with information; although society is firmly in the ‘information age’, there is a tendency to collect data from every conceivable source and present it ad nauseum. In business, the analysis of data can provide organisations with vital competitive advantage if – and only if – the resultant information…
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MHS Homes’ online services from Cloud Dialogs
MHS Homes has introduce tenant self-service using a new digital platform from Cloud Dialogs. As well as tenants being able to book appointments with their housing officer and arrange repairs, MHS operatives can book additional visits and the software calculates travel times, so only the closest and most suitably skilled person is sent. The service…
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