I want to tell you about my last 24 hours on earth. I don’t mean that something terrible is going to happen to me tomorrow; what I mean is, let me tell you about the 24 hours I have just experienced and, specifically, my digital experience. 0645 – The alarm on my phone goes off….
When is an internet connection not an internet connection?Read More →
Customer Management
The empty call centre
Channel shift has been a hot topic in housing for a few years now and certainly for us IT suppliers, it has been a buzz phrase that we’ve all been riding on the back of for a while. Channel shift is essentially all about trying to get tenants online and reduce the number of times…
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Better customer experience with conversational AI
Customer experience is everything to a brand and trumps product and price, with 89 per cent of companies competing on customer experience (according to Gartner). Buying behaviour has changed drastically, with buyers armed with more information up-front, comparing products and offers online. Aligned with technology advances, this shift in focus has forced companies to develop…
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Yarlington approaches 80% online with Active Housing
Active Housing has built a tenant self-service portal with its Active Repairs diagnostic software for Yarlington Housing Group, with the aim of having 80 per cent of its tenants’ transactions conducted online by the end of 2018. In the seven months since the portal was launched, 75 per cent of tenant households now have online…
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Cloud CCTV brings fibre broadband to RHP
RHP is using the implementation of cloud-based CCTV from Cloudview at one of its south London estates to offer its tenants high-speed broadband using the newly-installed fibre network from Grain Connect. When RHP wanted to extend its use of Cloudview CCTV to an estate in Hounslow, it initially found that the cost of installing broadband…
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Coastline Housing’s e-health project
Coastline Housing is taking part in a multi-faceted research project in Cornwall to develop new e-health products, processes and services. Smartline is a three-year (2017-2020) project led by the University of Exeter alongside Coastline Housing, Volunteer Cornwall and Cornwall Council. The project is funded by the European Regional Development Fund with additional funding from the…
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