Self-service is now an integral part of our daily lives. Self-service check-outs at supermarkets are second nature and in banking, self-service apps are ubiquitous. It’s also commonplace to book medical appointments online and to receive texts reminding you to attend. Naturally, this sets a marvellous precedent for social housing. There have been many technology advances…
Getting tenants to help themselvesRead More →
Customer Management
Achieving holistic digital transformation
In both the private and the public sectors there’s a healthy interest in properly and effectively embracing digital transformation in order to reap the very real benefits that this approach brings. Listening to and reading about what is being said about digital transformation, it’s very apparent that there isn’t a clear definition and understanding of…
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Low code – Empowering digital transformation from within
When the government published its ‘Government Transformation Strategy’ in early 2017, its ambition was clear: to transform the relationship between citizens and the state by expanding the public sector’s digital footprint so UK citizens could benefit from more streamlined, cost-effective, and responsive public services. The strategy is foundational to overcoming the increasing pressure on public…
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Personal data and GDPR
ParaDPO’s co-director Clifford Barton explains how GDPR is now part of our everyday existence (not that the Data Protection Act 2018 is beyond current thought), ranging from the curious tenant or the fractious employee wishing to exercise their rights over how their personal data is used, to the largest housing providers with a duty of…
Personal data and GDPRRead More →
ROCC partners with Purrmetrix
ROCC, developers of the widely-used Uniclass housing software, has announced a partnership with IoT supplier Purrmetrix. The partnership is expected to form the foundation for a series of smart-home solutions to monitor the environment and condition of housing providers’ properties using Purrmetrix’s low-cost IoT sensors, with the sensors automatically reporting temperature, humidity or carbon dioxide…
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Enghouse set to streamline Flagship’s communications
Flagship Group is just about to implement a new system from Enghouse Interactive for its contact centre to pull all forms of tenant communications together in the same place. At the moment, the housing provider faces a conflict between the need to offer tenants more options for how they interact with Flagship and the disparate,…
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