Accent Group has gone live with MIS AMS’s ActiveH CRM system in its omni-channel ‘Accent Connect’ contact centre. Accent Connect, based on Contact Expert software linked to ActiveH, is already resulting in measurable benefits for staff and the housing provider’s 37,000 tenants through a single 360-degree view of Accent’s properties and tenants. Danielle Mould, call…
Accent delivers omni-channel contacts with MIS AMSRead More →
Customer Management
Keeping covered – Monitoring tenant activities
Smart home devices are predicted to represent a £347 billion market by 2019. But connected homes aren’t all about smart phone-controlled TVs – they are already providing housing providers with new ways to maintain their properties and avoid tenant disputes. It has never been more important for housing providers to be better aware of their…
Keeping covered – Monitoring tenant activitiesRead More →
Blacklight CRM at PA Housing
Many of you will be familiar with customer relationship management (CRM) systems, either as a module of a housing management system or as a separate system interfacing, or better still, integrating with your HMS. This story is how two housing providers came together and embarked on a project to procure and implement a new CRM…
Blacklight CRM at PA HousingRead More →
Knightstone pioneers Facebook Messenger
As part of Knightstone Housing’s ‘digital first’ approach to make tenants’ lives easier and services more accessible, it has become one of the first adopters of Facebook’s integrated Messenger ‘widget’. In November 2017, Facebook launched Customer Chat, a Messenger plugin that lets organisations have conversations with customers via their own website. In February 2018, Knightstone…
Knightstone pioneers Facebook MessengerRead More →
L&Q wins CQC award with Alcove
L&Q has upgraded its telecare services using remote monitoring technologies from Alcove, replacing its previous Tunstall devices, and has now been upgraded from ‘needs improvement’ to ‘outstanding’ by the Care Quality Commission (CQC) across four supported living schemes. One ‘outstanding’ scheme is now fitted with over 50 devices including movement, heat, light and eating sensors,…
L&Q wins CQC award with AlcoveRead More →
The app debate
Having a cross-sector focus here at Engage, we’re lucky enough to speak to a large mix of clients looking to provide online services to their customers. Whether a housing association, block management, an estate agency, build to rent or PRS, there’s always a common theme and that’s to deliver the best customer experience that they…
The app debateRead More →
