Livin has revamped its tenant portal and seen digital transactions soar. Over 25 per cent of its tenants are actively using the app, with at least 60 per cent of transactions now carried out digitally, delivering tenant satisfaction levels of 98 per cent. Prior to the implementation of Housing Insight’s Pan Connect portal and app,…
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Customer Management
The right approach to digital transformation
The world we live in is obsessed with information; although society is firmly in the ‘information age’, there is a tendency to collect data from every conceivable source and present it ad nauseum. In business, the analysis of data can provide organisations with vital competitive advantage if – and only if – the resultant information…
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MHS Homes’ online services from Cloud Dialogs
MHS Homes has introduce tenant self-service using a new digital platform from Cloud Dialogs. As well as tenants being able to book appointments with their housing officer and arrange repairs, MHS operatives can book additional visits and the software calculates travel times, so only the closest and most suitably skilled person is sent. The service…
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Peaks & Plains appoints Sigma for web UX
Leading user experience (UX) consultancy, Sigma, has been chosen by Peaks and Plains Housing Trust to deliver a refreshed and improved website, with a key focus on user experience. The first stage of the project, covering ‘discovery and design’, will see Sigma’s UX specialists run a series of workshops with Peaks and Plains’ staff, create…
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Stonewater appoints Hallnet for tenant self-service
Stonewater has appointed website and software development consultancy Hallnet to deliver a digital self-service platform for its tenants, based on Hallnet’s Active Housing system. The appointment is part of Stonewater’s digital investment to enhance customer experience, offer better connectivity and access, and enable tenants to engage with services at a time and place to suit…
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Torus residents on the alert with Housing Proactive
Torus has installed Alertacall’s Housing Proactive system in 2,000 of its properties to help its older residents. Individual Torus residents are typically given a phone with an ‘OKEachDay’ button on it. Residents press the OKEachDay button in their own time each day to demonstrate that everything is fine at their property. If the button isn’t…
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