In 2024, Teign Housing needs to be working predictively by using AI, rather than focusing solely on what has already happened. That’s exactly what Housing Insight is doing, which is one of the reasons we chose to work with the software provider. Teign Housing brought in Housing Insight because we needed better engagement with our…
Using AI to connect past and futureRead More →
Customer Management
The next generation of housing IT
Housing Technology’s editorial team is in the middle of researching the next generation of IT providers for our sector, the results of which will be published in our special Proptechs & Housing IT Start-ups 2024/25 report in July. If you’re using or investigating innovative software options from smaller technology start-ups and/or proptechs, we’d love to…
The next generation of housing ITRead More →
Beyond Housing live with MRI Customer Central
Beyond Housing is now using MRI Software’s new Customer Central CRM system, having been a long-term user of MRI’s software since the housing provider’s creation five years ago. The new CRM system was designed in consultation with Beyond Housing and offers all the functionality of a SaaS-based solution without needing specialised development and integration into…
Beyond Housing live with MRI Customer CentralRead More →
ICO reprimands Clyde Valley Housing for portal security
The Information Commissioner’s Office (ICO) has issued a reprimand to Clyde Valley Housing after personal information was accessible to other residents in an online customer portal. On the first day the portal launched in 2022, a resident discovered they could access documents related to ASB cases and view personal information about other residents, including names,…
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Yorkshire Housing’s pre-emptive data-led services
Whether it’s a boiler on the blink, a customer who’s struggling to pay their rent or someone wanting to end their tenancy, we often don’t know there’s a problem until it’s too late. These are some of the problems facing all housing providers and why harnessing the power of data has the potential to revolutionise…
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Broadacres’ in-house Salesforce-based complaints tool
Broadacres Housing has built a new complaints management system based on Salesforce technology. The housing provider’s internal team has already developed Salesforce-based systems covering legal services, contact centre and financial advice. As well as making its complaints-handling activities more streamlined, Broadacres’ new system is expected to save considerable time around the collation of complaints’ information…
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